Front Office Coordinator

Sight360; Town of Florida (NY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Matching 401(k) plan

Paid Time Off

Paid holidays

Employee discount

Certification reimbursement

Career growth opportunities

Job summary

Sight360 is seeking a Front Office Coordinator to manage front desk operations, schedule patient visits, verify insurance, and handle payments while ensuring policy compliance. Travel between clinic locations and overtime may be required based on needs.

Responsibilities include maintaining EMR records, greeting patients, validating eligibility, and coordinating with staff to ensure a smooth patient experience.

Qualifications

• 2-3 years of clerical/reception experience in a medical office setting.
• EMR experience.
• Ability to type 40 to 50 WPM.
• Must successfully pass a credit check.

Responsibilities

• Schedule visits, maintain EMR records, accounts and greet patients for appointments.
• Validate eligibility, initiate and follow up on prior authorizations, and notify staff of patient arrival.
• Maintain a clean and organized reception area and inventory of basic supplies.
• Maintain patient accounts by updating insurance and personal financial information.
• Protect patient information by keeping it confidential.
• Answer incoming calls
• Review charts and contact providers to verify orders.

Skills

EMR Experience

Typing 40–50 WPM

Communication skills

Interpersonal skills

Tools

Outlook

Microsoft Office

Job description

At Sight360, we believe sight is our most important sense. It is a priceless gift that shapes how we experience the world, connect with others, and create lasting memories. That is why we are dedicated to protecting and caring for vision every day.

Job Summary

The Front Office Coordinator provides exceptional customer service by managing front office operations, including appointment scheduling, insurance verification, payment authorization, and cash collection, while ensuring compliance with company policies and regulations. Travel between clinic locations and/or overtime may be required based on operational needs.

Essential Functions and Responsibilities

• Serve patients by scheduling visits, maintaining EMR records, accounts and greeting them for their appointments
• Keep patient appointments on schedule by validating eligibility, initiating and following up on prior authorizations, and notifying appropriate staff of patient arrival
• Comfort patients by anticipating their needs, answering their questions, maintaining a clean and organized reception area, and maintaining inventory of basic supplies
• Ensure availability of treatment information by receiving, filing and retrieving patient records and mail quickly and completely
• Maintain patient accounts by obtaining, recording, and updating insurance and personal financial information
• Protect patient rights by maintaining confidentiality of personal and financial information
• Accept deliveries and route them to appropriate departments when required
• Answer incoming calls
• Review charts and reach out to providers as needed to verify or validate orders

Benefits

• Medical, dental, and vision insurance
• Matching 401(k) plan
• Paid Time Off
• Paid holidays
• Employee discount
• Certification reimbursement
• Career growth opportunities

About Sight360

We’ve assembled highly capable and credentialed multidisciplinary teams across ophthalmology, optometry, and optical retail services to deliver a comprehensive, 360-degree approach to vision care. Through seamless coordination, shared medical records, and a patient-first philosophy, we strive to provide an exceptional experience at every level of care.

Our Mission

To care fully for our patients, team members, and partners who are the focus of everything we do.

Our Vision

To seamlessly unite ophthalmology, optometry, and optical retail services for the benefit of our patients.

Our Values

• Treat everyone like family
• Listen with purpose
• Perform our best
• Honor our word

Join our team and help us make a difference in the lives of our patients every day.

Requirements

Qualifications

• 2-3 years of clerical/reception experience in a medical office setting
• EMR Experience
• Ability to type 40 to 50 WPM
• Must successfully pass a credit check

Skills and Abilities

• Proficiency with standard office software applications (Outlook, Microsoft Office ®)
• Detail oriented
• Ability to multi-task and work across the organization
• Excellent communication and interpersonal skills
• Enjoys interacting with patients, techs, and other healthcare professionals
• Enjoys creating a friendly atmosphere