Patient Experience Coordinator – Medical Front Desk

AHS Vista LLC; Waukegan (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Vista Physician Group is seeking a professional Medical Receptionist to be the first point of contact for patients and visitors, scheduling appointments, and supporting front-office operations. The ideal candidate is organized, patient-focused, and capable of multitasking in a fast-paced healthcare setting.

Experience with EMR systems, preferably Athena, and a strong commitment to HIPAA compliance are valued as essential for success in this role.

Qualifications

• High school diploma or equivalent required.
• Strong communication, organization and customer service skills.
• Experience with EMR systems preferred, Athena in particular.

Responsibilities

• Greet patients and visitors professionally and compassionately.
• Provide exceptional service and assist patients with questions.
• Explain clinic policies and address concerns promptly.
• Answer phones, schedule and manage appointments, and check patients in/out in the EMR.

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma

Tools

Athena EMR

Job description

Vista Physician Group is seeking a professional Medical Receptionist to be the first point of contact for patients and visitors, scheduling appointments, and supporting front-office operations. The ideal candidate is organized, patient-focused, and capable of multitasking in a fast-paced healthcare setting.

Experience with EMR systems, preferably Athena, and a strong commitment to HIPAA compliance are valued as essential for success in this role.