Patient Experience Coordinator - Medical Front Desk

ELM Management Services; Peachtree City (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

ELM Management Services, on behalf of Legacy Brain and Spine, seeks a Front Desk Receptionist to manage clinic patient flow through check-in and check-out while delivering excellent customer service to boost patient satisfaction. You will greet patients, collect copays, verify insurance, prepare charts, schedule follow-ups, and coordinate with providers and staff.

The role requires strong communication, organization, and a willingness to cross-train on other administrative tasks; Spanish is a

Qualifications

• Detail-oriented with strong communication and organizational skills.
• Experience with EHR software such as eClinicalWorks.
• Bachelor's Degree preferred or equivalent experience.

Responsibilities

• Triage patients to be seen by providers and communicate effectively with patients.
• Greet patients, check in, collect copays, verify insurance, and prepare charts.
• Check out patients, schedule, refer, and verify prescriptions as needed.
• Assist patients to vehicles and process messages between patients and administration.
• Report to office manager and/or practice administrator; answer calls, emails and faxes promptly.
• Confirm upcoming appointments, collect balances, and ensure new patient paperwork is signed.
• Support team with office-related tasks such as supplies and workspace preparation.

Skills

Detail-oriented

Team player

Excellent communication

Organized

Customer service

Spanish speaking

1 year clinical experience

Education

Bachelor's Degree preferred, or equivalent combination of education, training and experience

Tools

eClinicalWorks

EHR systems

Job description

ELM Management Services, on behalf of Legacy Brain and Spine, seeks a Front Desk Receptionist to manage clinic patient flow through check-in and check-out while delivering excellent customer service to boost patient satisfaction. You will greet patients, collect copays, verify insurance, prepare charts, schedule follow-ups, and coordinate with providers and staff.

The role requires strong communication, organization, and a willingness to cross-train on other administrative tasks; Spanish is a