Front Desk Receptionist

ELM Management Services; Peachtree City (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

ELM Management Services, on behalf of Legacy Brain and Spine, seeks a Front Desk Receptionist to manage clinic patient flow through check-in and check-out while delivering excellent customer service to boost patient satisfaction. You will greet patients, collect copays, verify insurance, prepare charts, schedule follow-ups, and coordinate with providers and staff.

The role requires strong communication, organization, and a willingness to cross-train on other administrative tasks; Spanish is a

Qualifications

• Detail-oriented with strong communication and organizational skills.
• Experience with EHR software such as eClinicalWorks.
• Bachelor's Degree preferred or equivalent experience.

Responsibilities

• Triage patients to be seen by providers and communicate effectively with patients.
• Greet patients, check in, collect copays, verify insurance, and prepare charts.
• Check out patients, schedule, refer, and verify prescriptions as needed.
• Assist patients to vehicles and process messages between patients and administration.
• Report to office manager and/or practice administrator; answer calls, emails and faxes promptly.
• Confirm upcoming appointments, collect balances, and ensure new patient paperwork is signed.
• Support team with office-related tasks such as supplies and workspace preparation.

Skills

Detail-oriented

Team player

Excellent communication

Organized

Customer service

Spanish speaking

1 year clinical experience

Education

Bachelor's Degree preferred, or equivalent combination of education, training and experience

Tools

eClinicalWorks

EHR systems

Job description

At ELM Management Services, on behalf of Legacy Brain and Spine, the Front Desk Receptionist will manage clinic patient flow through the check in and out process while providing excellent customer service to increase patient satisfaction and ensure a smooth patient flow.

Responsibilities and Duties:

Triage patients to be seen by providers which include, but are not limited to:

Communicating directly with patients and their needs

Greeting Patients: checking in, collecting copay, verifying insurance, preparing charts

Checking out Patients: scheduling, referring, verifying prescription based on individual needs

Assisting Patients to vehicle when necessary

Effectively process messages between patients and administration or other medical offices

Report to office manager and/or practice administrator

Answer all calls, emails and faxes in a timely manner

Complete administrative tasks upcoming appointments which include but not limited to:

Call to confirm patient appointments 2 days in advance. Inform patient on any balance

Confirm all new patient paperwork is signed and completed

Assist team with any office related tasks I.E. supplies, preparing workspaces, additional training

Answer all calls, emails and faxes in a timely manner

Requirements:

Detail-oriented, Team player, Excellent communication, Organized, Customer Service

Willingness to cross-train on all other clinical responsibilities

Spanish speaking is a plus

Experience using eClinicalWorks or other EHR system preferred

1 year clinical experience preferred

Bachelor's Degree preferred, or equivalent combination of education, training and experience

Physical Requirements & Working Conditions:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities; these are made on a case-by-case basis.

While performing the responsibilities of the role, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Limitations and Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Other duties may be assigned from time to time.

Equal Employment Opportunity Statement:

ELM is an equal opportunity employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military, and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.