Patient Experience Coordinator – Medical Front Desk

Murrieta Primary Care Clinic Joanna; Murrieta (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Job summary

Murrieta Primary Care Clinic is seeking a well-organized Front Desk Receptionist to manage the front desk area and provide a positive first impression for patients in a fast-paced medical environment.

Reporting to the Office Manager, the role includes answering calls, greeting patients, assisting with check-in/out, and handling routine inquiries while maintaining professional appearance and confidentiality. In-person work with a supportive team is offered.

Qualifications

• Exceptional telephone etiquette.
• Well organized, dedicated, reliable, and flexible.
• A self-starter capable of multitasking and prioritizing.
• Proven calendar management skills with experience scheduling meetings and appointments.
• 1+ years office experience.
• EMR (ECW) experience preferred.

Responsibilities

• Using a multi-line telephone, answer and appropriately route incoming calls.
• Provide prompt and courteous service: both on the phone and in person.
• Demonstrate friendliness and proper phone etiquette with every customer.
• Maintain a professional appearance and work area.
• Provides general information regarding routine inquiries from patients, and refers complex requests to the Office Manager.
• Be familiar with procedures for handling all aspects of customer complaints or disputes.
• Receives and greets patients and visitors.
• Assists patients to check in and check out.
• Provides assistance in preparation and distribution of materials.
• Ensure reception area is tidy and presentable with necessary stationery and brochures.

Skills

Phone etiquette

Organization

Multitasking

Calendar management

Customer service

People skills

Education

High school diploma or equivalent

Tools

MS Office

Job description

Murrieta Primary Care Clinic is seeking a well-organized Front Desk Receptionist to manage the front desk area and provide a positive first impression for patients in a fast-paced medical environment.

Reporting to the Office Manager, the role includes answering calls, greeting patients, assisting with check-in/out, and handling routine inquiries while maintaining professional appearance and confidentiality. In-person work with a supportive team is offered.