Patient Experience Coordinator (Medical Front Desk)

Bluestem Health; Lincoln (NE); On-site; USD 29,000 - 35,000; Full time

Job summary

Bluestem Health in Lincoln, NE seeks a Medical Receptionist to serve as the front line for the medical team. You will greet patients, collect payments, verify billing information, schedule appointments, and direct calls to the appropriate staff.

Responsibilities include maintaining patient accounts, safeguarding PHI, and ensuring smooth patient flow while delivering courteous, professional service in a busy clinic environment.

Qualifications

• High School diploma or GED required.
• 1 year medical office experience preferred.
• Strong computer skills, including Microsoft Excel and Word.
• Bilingual preferred.
• Good oral and written communication skills.
• Highly organized with attention to detail and accuracy.

Responsibilities

• Greet patients and visitors by person or by phone.
• Answer calls within three rings in a courteous manner.
• Maintain confidentiality of personal and financial information.
• Protect PHI by logging off/locking computer when unattended.
• Schedule appointments to optimize patient flow and provider time.
• Notify providers of patient arrivals to keep appointments on schedule.
• Direct questions to appropriate staff.
• Maintain reception and waiting areas.
• Maintain patient accounts with current personal and financial information.
• Collect patient fees including co-pays and sliding fee payments.
• Collaborate with health professionals to ensure timely care.

Skills

Customer service

Strong communication

Organizational skills

Bilingual

Education

High School diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Bluestem Health in Lincoln, NE seeks a Medical Receptionist to serve as the front line for the medical team. You will greet patients, collect payments, verify billing information, schedule appointments, and direct calls to the appropriate staff.

Responsibilities include maintaining patient accounts, safeguarding PHI, and ensuring smooth patient flow while delivering courteous, professional service in a busy clinic environment.