Medical Front Desk & Patient Care Coordinator

US Foot & Ankle Specialists; Omaha (NE); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists in Omaha, NE seeks a friendly Medical Front Desk Receptionist to join our busy healthcare team. You will be the first point of contact for patients, help with scheduling, check-in, and light administrative tasks.

The role requires strong customer service, accuracy with patient data, familiarity with insurance basics, and HIPAA compliance. You will coordinate with providers, manage phones, and support office operations to ensure a smooth patient experience.

Qualifications

• High School Diploma or GED required or equivalent.
• 2+ years of administrative support experience in a medical environment preferred.
• Knowledge of health insurance processes including pre-authorization, insurance verification, CPT/ICD-9/ICD-10 coding preferred.
• Excellent customer service and interpersonal skills.
• Strong communication, multi-tasking, and problem‑solving skills.
• Ability to thrive in a fast-paced and demanding work environment.
• HIPAA compliance and discretion in handling sensitive information.
• Willingness to travel between local office locations.

Responsibilities

• Greet patients upon arrival and address questions and concerns.
• Answer incoming calls, provide information, transfer calls, and take messages as needed.
• Schedule appointments and manage multiple provider calendars.
• Register new patients and update demographics and financial information.
• Facilitate patient flow by notifying providers of arrivals and communicating updates.
• Maintain patient records through data entry, faxing, and scanning.
• Collect payments including deductibles, coinsurance, balances, copays, and OTC items.
• Review and update accounts receivable/payable changes since prior visits.
• Maintain log of orthotics received; contact patients for follow-ups and scheduling.
• Monitor office supply inventory, place orders, and coordinate equipment maintenance.
• Verify insurance eligibility, referrals, and authorizations for next-day appointments.
• Prepare and process daily reports, deposit slips, and upload financial records.
• Review billing claims and denials; gather information to resolve issues.
• Support additional office tasks and projects as needed.

Skills

Customer service

Interpersonal skills

Communication

Multi-tasking

Problem-solving

Attention to detail

HIPAA compliance

Confidentiality

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

US Foot & Ankle Specialists in Omaha, NE seeks a friendly Medical Front Desk Receptionist to join our busy healthcare team. You will be the first point of contact for patients, help with scheduling, check-in, and light administrative tasks.

The role requires strong customer service, accuracy with patient data, familiarity with insurance basics, and HIPAA compliance. You will coordinate with providers, manage phones, and support office operations to ensure a smooth patient experience.