Patient Experience Coordinator - Medical Front Desk

Together Women's Health; Grand Rapids (MI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan with company match

Life Insurance

Paid Time Off

Short-Term Disability

Long-Term Disability

Job summary

Together Women’s Health is hiring a full-time Receptionist in Grand Rapids, MI. The role focuses on warmly welcoming patients, handling scheduling, and using Athena EHR for registrations to support physicians, midwives, and diagnostic staff.

Ideal candidates bring strong customer service, clear communication, and the ability to multitask in a medical office setting. We welcome new graduates from receptionist programs and offer a supportive team environment.

Qualifications

• Previous customer service experience required.
• 1 year previous medical office experience preferred.
• Previous experience with Athena preferred.
• Strong communication skills both oral and written.
• Must be detailed orientated and have the ability to multitask.

Responsibilities

• Greeting every patient with a smile.
• Completing and updating patients' insurance information with accuracy and efficiency.
• Utilizes the Electronic Health Record system to complete the registration process and facilitate the patients' visit with their Physician, Certified Nurse Midwife and /or the diagnostic technician.
• Complete the check out process by assisting the patients with scheduling future appointments & providing referral information as directed by the providers.
• Verifying insurance eligibility to ensure timely billing to a third party vendor.
• Collect co-pays and deductibles as directed by the billing policies.
• Answer the appointment line and check the Email appointment request system.
• Schedule appointments for the patients at one of office sites and / or diagnostic departments.
• Must have a strong commitment to providing exceptional service and ensuring each patient's encounter with our practice is professional, warm and caring and has met their needs. Experience in a medical setting preferred. New graduates from a receptionist program welcome.

Skills

Customer service

Communication

Multitask

Detail oriented

Tools

Athena EHR

Job description

Together Women’s Health is hiring a full-time Receptionist in Grand Rapids, MI. The role focuses on warmly welcoming patients, handling scheduling, and using Athena EHR for registrations to support physicians, midwives, and diagnostic staff.

Ideal candidates bring strong customer service, clear communication, and the ability to multitask in a medical office setting. We welcome new graduates from receptionist programs and offer a supportive team environment.