Patient Experience Coordinator, Medical Front Desk

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Gainesville (VA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Gainesville, VA seeks a Medical Office Receptionist to manage front desk, greet patients, and ensure smooth daily workflow for the practice. The role supports both in-person and telehealth encounters and coordinates with clinicians to maintain high-quality patient care.

The ideal candidate will have strong communication skills, multitasking ability, and proficiency with Microsoft Office and EMR systems.

Qualifications

• High School diploma or equivalent required.
• Associates or Bachelor’s degree preferred.
• 1+ years in healthcare ops or customer service preferred.
• Proficient with Microsoft Office and EMR systems.

Responsibilities

• Manage front desk daily operations and greet patients.
• Process check-ins/outs and handle scheduling and reminders.
• Collect payments and verify insurance eligibility.
• Assist patients with telehealth access and portal issues.
• Coordinate with clinicians and support staff to ensure smooth operations.
• Maintain patient records with HIPAA-compliant confidentiality.

Skills

Multitasking

Teamwork

Communication skills

HIPAA awareness

Education

High School or equivalent

Associate’s/Bachelor’s degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health in Gainesville, VA seeks a Medical Office Receptionist to manage front desk, greet patients, and ensure smooth daily workflow for the practice. The role supports both in-person and telehealth encounters and coordinates with clinicians to maintain high-quality patient care.

The ideal candidate will have strong communication skills, multitasking ability, and proficiency with Microsoft Office and EMR systems.