Patient Experience Coordinator II

Lone Peak Management Gr; Albany (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

Lone Peak Management Gr in Albany, Georgia, is looking for a Patient Services Coordinator II to enhance our healthcare team's efficiency. The successful candidate will coordinate patient appointments, manage inquiries, and deliver exceptional service.

Ideal applicants will possess a high school diploma (or equivalent), with a preference for Associate's or Bachelor's degrees. With at least 2 years of experience in healthcare or customer service, strong organizational and communication skills are essential.

Qualifications

• Minimum of 2 years of experience in a healthcare or customer service role.
• Proficiency in medical terminology and knowledge of insurance processes.
• Excellent communication and interpersonal skills required.

Responsibilities

• Schedule patient appointments and follow up to confirm attendance.
• Greet and check in patients upon arrival, verifying demographic information.
• Answer phone calls, emails, and in-person inquiries from patients.

Skills

Excellent communication and interpersonal skills

Strong organizational skills

Proficiency in medical terminology

Knowledge of insurance processes

Education

High school diploma or equivalent

Associate's or Bachelor's degree in a related field

Job description

Lone Peak Management Gr in Albany, Georgia, is looking for a Patient Services Coordinator II to enhance our healthcare team's efficiency. The successful candidate will coordinate patient appointments, manage inquiries, and deliver exceptional service.

Ideal applicants will possess a high school diploma (or equivalent), with a preference for Associate's or Bachelor's degrees. With at least 2 years of experience in healthcare or customer service, strong organizational and communication skills are essential.