Front Desk Coordinator

Lone Peak Dental Group

Albany (GA)

On-site

USD 35,618 - 46,245

Full time

14 days+

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Job summary

A dental group seeks a Front Desk Coordinator I in Albany, GA. The role focuses on providing exceptional customer service to patients and efficiently managing appointments. Responsibilities include greeting patients, handling inquiries, and verifying insurance information, all while maintaining confidentiality. This full-time position is ideal for someone with strong organizational skills and a background in customer service, promising a supportive and engaging workplace. Candidates should enjoy working in a fast-paced environment while ensuring a seamless experience for all.

Qualifications

High school diploma or equivalent; associate degree preferred.
Prior experience in a customer service or administrative role, preferably in a healthcare setting.
Proficiency in using electronic health records (EHR) systems and scheduling software.
Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse individuals.
Strong organizational skills and attention to detail to manage appointments and patient information accurately.
Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
Knowledge of medical terminology and insurance verification is a plus.
Commitment to upholding patient confidentiality and privacy standards.

Responsibilities

Greet and assist patients, visitors, and staff in a courteous and professional manner.
Schedule patient appointments accurately and efficiently using the electronic scheduling system.
Answer phone calls, respond to inquiries, and direct calls to the appropriate department or individual.
Verify patient demographics and insurance information to ensure accurate billing and documentation.
Collaborate with medical staff to prioritize patient appointments based on urgency and availability.
Maintain confidentiality of patient information in compliance with HIPAA regulations.
Assist in managing patient flow and addressing any issues or concerns that arise during the visit.
Coordinate with other departments to ensure a coordinated and smooth patient experience.

Skills

Customer service

Communication

Organization

Electronic health records (EHR)

Multitasking

Education

High school diploma or equivalent

Associate degree

Tools

Electronic scheduling system

Job description

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Job Summary

The Front Desk Coordinator I plays a vital role in a healthcare setting by providing exceptional customer service to patients, visitors, and staff. This position involves coordinating patient appointments, managing schedules, and ensuring a seamless experience for all individuals interacting with the healthcare facility.

Greet and assist patients, visitors, and staff in a courteous and professional manner.
Schedule patient appointments accurately and efficiently using the electronic scheduling system.
Answer phone calls, respond to inquiries, and direct calls to the appropriate department or individual.
Verify patient demographics and insurance information to ensure accurate billing and documentation.
Collaborate with medical staff to prioritize patient appointments based on urgency and availability.
Maintain confidentiality of patient information in compliance with HIPAA regulations.
Assist in managing patient flow and addressing any issues or concerns that arise during the visit.
Coordinate with other departments to ensure a coordinated and smooth patient experience.

Qualifications

High school diploma or equivalent; associate degree preferred.
Prior experience in a customer service or administrative role, preferably in a healthcare setting.
Proficiency in using electronic health records (EHR) systems and scheduling software.
Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse individuals.
Strong organizational skills and attention to detail to manage appointments and patient information accurately.
Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
Knowledge of medical terminology and insurance verification is a plus.
Commitment to upholding patient confidentiality and privacy standards.

We are an equal opportunity employer and value diversity in our team. We encourage individuals of all backgrounds to apply for this position as we strive to create an inclusive and welcoming environment for all employees.

Seniority level