Lead Customer Service Coordinator

Ardent Health Services; Albuquerque, Northern (NM, KY); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Tuition assistance

Health benefits

Paid time off

Career growth opportunities

Job summary

Ardent Health Services, in Albuquerque, NM, is seeking a day-shift, full-time Lead Customer Service Coordinator to oversee patient intake and customer service operations within Lovelace Medical Group. The role emphasizes staff leadership, process adherence, and accurate insurance verification in a multispecialty setting.

The ideal candidate will have a high school diploma or GED, knowledge of medical terminology and insurance plans, and experience with various office software applications.

Qualifications

• High School Diploma or GED required.
• Knowledge of Medical Terminology.
• Knowledge of office procedures.
• Knowledge of insurance plans.
• Proficient with a variety of software applications.

Responsibilities

• Leads and oversees daily duties of assigned staff within a department.
• Provides guidance and training to staff responsible for admitting, registering, scheduling, and verifying patient insurance policies.
• Handles customer account transactions, provides customer assistance, and oversees cashiering operations.
• Adheres to policies, procedures, and regulations to ensure compliance and patient safety.

Skills

Medical Terminology

Office Procedures

Insurance Plans

Software Applications

Education

High School Diploma or GED

Associate's Degree

Job description

Join our team as a day-shift, full-time, Lead Customer Service Coordinator in Albuquerque, NM.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Lovelace Medical Group is a multispecialty provider group of over 300 providers, including physicians and advanced practice providers serving a broad range of specialties and primary care.

Responsibilities

• Leads and oversees the daily duties of assigned staff within a designated department.
• Provides guidance and training to assigned staff responsible for admitting, registering, scheduling, and verifying patient insurance policies.
• Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
• Adheres to policies, procedures, and regulations to ensure compliance and patient safety.

Qualifications

Job Requirements

• High School Diploma or GED equivalent.
• Knowledge of Medical Terminology.
• Knowledge of office procedures.
• Knowledge of insurance plans.
• Skilled in a variety of software applications
• Two (2) years of directly related experience.

Preferred Job Requirements

• Associate's Degree in a related field of study.
• Medical Office Experience.