Patient Experience Coordinator - Healthcare Front Desk

Ascend Medical; Newnan (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ascend Medical is seeking a Front Desk Specialist to be the first point of contact for patients and visitors, handling scheduling, registrations, insurance verification, and intake documentation. You will manage provider calendars and front office operations while upholding confidentiality and outstanding customer service.

As part of a fast-growing practice, you will collaborate with clinicians and administrative teams to ensure seamless patient experiences, from telehealth prep to on-site

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office applications.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Book and coordinate patient scheduling and registrations.
• Verify insurance information and collect required documentation.
• Answer calls and respond to patient portal messages professionally.
• Maintain HIPAA compliance and protect patient information.
• Coordinate with providers, billing, and admin teams for smooth operations.
• Assist with audits, reports, and quality assurance initiatives.
• Support clinic administrative operations and recordkeeping.

Skills

Customer service

Communication

Confidentiality

Professionalism

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Ascend Medical is seeking a Front Desk Specialist to be the first point of contact for patients and visitors, handling scheduling, registrations, insurance verification, and intake documentation. You will manage provider calendars and front office operations while upholding confidentiality and outstanding customer service.

As part of a fast-growing practice, you will collaborate with clinicians and administrative teams to ensure seamless patient experiences, from telehealth prep to on-site