Patient Experience Coordinator - Front Desk & Scheduling

Scripps Health; San Diego (CA); On-site; USD 32,000 - 41,000; Full time

Job summary

Scripps Health in La Jolla, CA is seeking a Patient Service Representative for a Full-Time, 80 hours per pay period, Monday–Friday, 8AM–5PM schedule at the Anderson Medical Pavilion. You will be on the front line for creating a positive Scripps Health experience for our patients and will handle registration, scheduling, payments, and check-out duties.

You will also respond to billing inquiries, verify demographics and insurance information, process referrals, and maintain a proactive customer

Responsibilities

• Interacting with patients and providers to gather information for accurate registration.
• Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquiries.
• Effectively managing the check in or check out process, including verification of identity, confirming demographics and insurance information, ensuring forms are provided, signed and witnessed, and preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Maintaining a proactive approach to customer service by listening to the patient, taking ownership of solutions and involving leadership when needed to resolve concerns.

Job description

Scripps Health in La Jolla, CA is seeking a Patient Service Representative for a Full-Time, 80 hours per pay period, Monday–Friday, 8AM–5PM schedule at the Anderson Medical Pavilion. You will be on the front line for creating a positive Scripps Health experience for our patients and will handle registration, scheduling, payments, and check-out duties.

You will also respond to billing inquiries, verify demographics and insurance information, process referrals, and maintain a proactive customer