Patient Experience Coordinator — Front Desk & Scheduling

Aspen Dental; Plymouth (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) with match

Training program

Career development

Job summary

Aspen Dental in Plymouth, MA is seeking a dedicated Patient Experience Coordinator to manage front desk operations and patient interactions. You will complete a four-week training program to succeed in this role and contribute to a welcoming patient experience.

As part of the Patient Coordinator team, you will schedule appointments, verify insurance, collect payments, and ensure smooth daily office workflow while maintaining high standards of care and service.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Time management.
• Organized and detail oriented.
• Must be age 18 or older.

Responsibilities

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Schedule and confirm patient appointments, organize charts, verify insurance and payment collection.
• Balance nightly deposits and credit card processing.
• Perform daily front office tasks and duties to help create lasting impressions and build trust with patients.

Skills

Strong communication and interpersonal

Time management

Organized and detail oriented

Education

High school diploma or equivalent

Job description

Aspen Dental in Plymouth, MA is seeking a dedicated Patient Experience Coordinator to manage front desk operations and patient interactions. You will complete a four-week training program to succeed in this role and contribute to a welcoming patient experience.

As part of the Patient Coordinator team, you will schedule appointments, verify insurance, collect payments, and ensure smooth daily office workflow while maintaining high standards of care and service.