Patient Experience Coordinator - Front Desk & Scheduling

Waldo Solutions; Maple Valley (WA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Wage: $19–$25 per hour

Medical and dental insurance

Free eye exams and glasses

401(k) plan

Paid time off

Paid holidays

Job summary

Maple Valley Eye Care in Maple Valley, WA seeks a Patient Coordinator to join our team. You’ll be the first point of contact, handling phones, scheduling, and front-desk support while assisting the clinical team as needed.

Responsibilities include greeting patients, answering questions about appointments, services, and insurance, updating records, and keeping the calendar organized. Excellent communication and a friendly, professional phone presence are essential.

Qualifications

• Excellent communication and customer service are required.
• High school diploma or equivalent is required.
• Prior experience in optometric/ophthalmologic/medical offices preferred.
• Experience in receptionist/administrative roles preferred.
• Friendly, professional phone presence is essential.

Responsibilities

• Serve as the primary contact answering incoming calls and assisting patients.
• Answer questions, take messages, and direct calls to the team.
• Schedule, confirm, and reschedule appointments and keep the calendar organized.
• Assist patients with questions about appointments, services, and insurance.
• Welcome patients and handle check‑in/check‑out and front desk support.
• Verify and update patient information and maintain records.
• Assist with insurance verification, payments, and routine front‑office tasks.
• Data entry, filing, faxing, scanning, and responding to messages.
• Room patients and assist with basic pre‑exam tasks as trained.

Skills

Excellent communication

Customer service

Phone presence

Organization

multitasking

Education

High school diploma or equivalent

Job description

Maple Valley Eye Care in Maple Valley, WA seeks a Patient Coordinator to join our team. You’ll be the first point of contact, handling phones, scheduling, and front-desk support while assisting the clinical team as needed.

Responsibilities include greeting patients, answering questions about appointments, services, and insurance, updating records, and keeping the calendar organized. Excellent communication and a friendly, professional phone presence are essential.