Front Desk & Patient Care Coordinator

Peninsula Fiber Network, LLC; Maple Valley (WA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical and dental insurance

Free eye exams, one free pair of eyeg

401(k) plan

Paid time off and paid holidays

Schedule: Mon-Fri 9:00 a.m. – 5:30 p.m

Job summary

Maple Valley Eye Care in Maple Valley, WA is seeking a Patient Coordinator to be the first point of contact for patients. You will answer phones, schedule appointments, assist with questions, and support daily administrative tasks while occasionally aiding the clinical team with rooming patients and basic care tasks.

We are looking for friendly, organized individuals with strong communication skills. Healthcare or eye care experience is a plus, and we offer training for the right candidate.

Qualifications

• Excellent communication and customer service skills required.
• High school diploma or equivalent required.
• Prior optometry/medical office experience preferred.
• Previous receptionist/administrative/customer service/patient-facing role preferred.
• Friendly and professional phone presence; make patients feel heard and cared for.
• Strong organization and attention to detail.
• Ability to multitask while managing calls, patients and administrative responsibilities.
• Willingness to learn new systems and basic patient-care tasks.

Responsibilities

• Answer incoming calls and provide friendly, professional assistance to patients.
• Answer questions, take messages, and direct calls to the appropriate team member.
• Schedule, confirm, and reschedule appointments; maintain the clinic calendar.
• Assist patients with general questions about appointments, services, insurance, and next steps.
• Welcome patients; check-in and check-out; provide front desk support as needed.
• Verify and update patient information; maintain accurate records.
• Assist with insurance verification, payments, and other routine front-office duties.
• Complete data entry, filing, faxing, scanning, and responding to patient communications.
• Room patients and assist with basic clinical or pre-exam tasks as trained.
• Help maintain smooth patient flow by communicating with front desk, optometric, and optical teams.
• Maintain patient confidentiality and HIPAA compliance.
• Pitch in to create a welcoming, organized, and efficient patient experience.

Skills

Communication

Customer service

Phone etiquette

Multitasking

Organization

Attention to detail

Learning new systems

Positive attitude

Education

High School Diploma

Job description

Maple Valley Eye Care in Maple Valley, WA is seeking a Patient Coordinator to be the first point of contact for patients. You will answer phones, schedule appointments, assist with questions, and support daily administrative tasks while occasionally aiding the clinical team with rooming patients and basic care tasks.

We are looking for friendly, organized individuals with strong communication skills. Healthcare or eye care experience is a plus, and we offer training for the right candidate.