Eye Care Patient Experience Coordinator

NYCOA; Maple Valley (WA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Free eye exams

Discount on glasses

401(k) plan

Paid time off

Paid holidays

Job summary

Maple Valley Eye Care in Maple Valley, WA is seeking a Patient Coordinator to be the first point of contact for patients, handling phones, scheduling, and front-desk support. You may also assist with basic patient-care tasks as needed.

We value friendly, organized communicators; healthcare or eye-care experience is a plus, but training is provided. Schedule: Mon–Fri 9:00 a.m.–5:30 p.m., occasional Saturdays; benefits include medical/dental insurance, 401(k), PTO and holidays, and vision

Qualifications

• Excellent communication and customer service skills are required.
• High school diploma or equivalent is required.
• Prior experience in an optometric, ophthalmologic, or medical office is preferred.
• Previous experience in a receptionist, administrative, customer service, or patient-facing role is preferred.
• Strong organization and attention to detail.

Responsibilities

• Answer incoming phone calls and provide friendly, professional assistance to patients.
• Take messages and direct calls to the appropriate team member as needed.
• Schedule, confirm, and reschedule appointments and maintain the clinic calendar.
• Assist patients with questions about appointments, services, and insurance.
• Check-in and check-out; welcome patients and provide front desk support as needed.
• Verify and update patient information and maintain accurate records.
• Assist with insurance verification, payments, and routine front-office tasks.
• Data entry, filing, faxing, scanning, and responding to patient communications.
• Room patients and assist with basic clinical or pre-exam tasks as trained.
• Support smooth patient flow by coordinating with front desk and clinical teams.
• Maintain HIPAA confidentiality and compliance.
• Assist wherever needed to create a welcoming patient experience.

Skills

Excellent communication

Customer service

Phone presence

Organized

Multitasking

Education

High school diploma or equivalent

Job description

Maple Valley Eye Care in Maple Valley, WA is seeking a Patient Coordinator to be the first point of contact for patients, handling phones, scheduling, and front-desk support. You may also assist with basic patient-care tasks as needed.

We value friendly, organized communicators; healthcare or eye-care experience is a plus, but training is provided. Schedule: Mon–Fri 9:00 a.m.–5:30 p.m., occasional Saturdays; benefits include medical/dental insurance, 401(k), PTO and holidays, and vision