Patient Coordinator

Waldo Solutions; Maple Valley (WA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Wage: $19–$25 per hour

Medical and dental insurance

Free eye exams and glasses

401(k) plan

Paid time off

Paid holidays

Job summary

Maple Valley Eye Care in Maple Valley, WA seeks a Patient Coordinator to join our team. You’ll be the first point of contact, handling phones, scheduling, and front-desk support while assisting the clinical team as needed.

Responsibilities include greeting patients, answering questions about appointments, services, and insurance, updating records, and keeping the calendar organized. Excellent communication and a friendly, professional phone presence are essential.

Qualifications

• Excellent communication and customer service are required.
• High school diploma or equivalent is required.
• Prior experience in optometric/ophthalmologic/medical offices preferred.
• Experience in receptionist/administrative roles preferred.
• Friendly, professional phone presence is essential.

Responsibilities

• Serve as the primary contact answering incoming calls and assisting patients.
• Answer questions, take messages, and direct calls to the team.
• Schedule, confirm, and reschedule appointments and keep the calendar organized.
• Assist patients with questions about appointments, services, and insurance.
• Welcome patients and handle check‑in/check‑out and front desk support.
• Verify and update patient information and maintain records.
• Assist with insurance verification, payments, and routine front‑office tasks.
• Data entry, filing, faxing, scanning, and responding to messages.
• Room patients and assist with basic pre‑exam tasks as trained.

Skills

Excellent communication

Customer service

Phone presence

Organization

multitasking

Education

High school diploma or equivalent

Job description

Maple Valley Eye Care is seeking a Patient Coordinator to join our team in Maple Valley, WA.

In this role, you’ll be one of the first points of contact for our patients, with a primary focus on answering phones, scheduling appointments, assisting with patient questions, and supporting day‑to‑day administrative needs. You’ll also occasionally help our clinical team by rooming patients and assisting with basic patient‑care tasks.

If you’re friendly, organized, comfortable on the phone, and enjoy helping people, we’d love to meet you. Previous healthcare or eye care experience is a plus, but we’re willing to train the right person!

WHAT WE OFFER

• $19.00 - $25.00 per hour, based on experience.
• Medical and dental insurance.
• Free eye exams, one free pair of glasses, and additional discounts.
• 401(k) plan.
• Paid time off and paid holidays.
• Schedule: Monday - Friday, 9:00 a.m. - 5:30 p.m. Occasional Saturdays, 9:00 a.m. - 1:30 p.m.

WHAT YOU WILL DO

• Serve as the primary person answering incoming phone calls and provide friendly, professional assistance to patients.
• Answer patient questions, take messages, and direct calls to the appropriate team member when needed.
• Schedule, confirm, and reschedule appointments while helping keep the clinic calendar organized.
• Assist patients with general questions about appointments, services, insurance, and next steps.
• Welcome patients and provide additional front desk support, including check‑in and check‑out, as needed.
• Verify and update patient information and maintain accurate records.
• Assist with insurance verification, payments, and other routine front‑office responsibilities.
• Complete administrative tasks such as data entry, filing, faxing, scanning, and responding to patient communications.
• Room patients and assist with basic clinical or pre‑exam tasks as trained and needed.
• Help maintain smooth patient flow by communicating with the front desk, optometric, and optical teams.
• Maintain patient confidentiality and follow HIPAA requirements.
• Pitch in wherever needed to help create a welcoming, organized, and efficient experience for our patients.

WHAT WE ARE LOOKING FOR

• Excellent communication and customer service skills required.
• High school diploma or equivalent required.
• Prior experience in an optometric, ophthalmologic, or medical office preferred.
• Previous experience in a receptionist, administrative, customer service, or patient‑facing role is preferred.
• Friendly and professional phone presence with the ability to make patients feel heard and cared for.
• Strong organization and attention to detail.
• Ability to multitask and stay organized while managing phone calls, patients, and administrative responsibilities.
• Comfortable learning new systems, processes, and basic patient‑care tasks.
• Positive, dependable, and willing to help wherever needed.

ABOUT US

Since 2004, Maple Valley Eye Care has been dedicated to helping families in Maple Valley and surrounding communities achieve and maintain clear vision. We take pride in creating a welcoming environment and providing exceptional eye care for patients of all ages.