Patient Experience Coordinator (Front Desk & Scheduling)

kansashealthsystem; Kearney (MO); On-site; USD 22,000 - 30,000; Full time

Job summary

The Kearney Clinic in Missouri is seeking a detailed Patient Service Representative to manage front desk operations, patient check-in/out, and MyChart support. You will greet patients, verify demographics and insurance, process copays, and help schedule appointments across multiple care teams.

Onsite role requiring strong customer service, confidentiality, and proficiency with Microsoft Office and EMR systems.

Qualifications

• High School Graduate or GED.
• 1 or more years customer service or health care experience.
• Ability to maintain patient confidentiality.

Responsibilities

• Greet and check in patients and visitors; answer calls and process payments.
• Register patients during scheduling; verify insurance and complete standard forms.
• Assist with MyChart activation and online check-in; support front desk workflows.
• Schedule follow-up appointments and coordinate patient itineraries across providers.

Skills

Customer service

Communication

Problem solving

Excel

Word

Outlook

Teams

Education

High School Diploma or GED

Tools

Epic Cadence

Job description

The Kearney Clinic in Missouri is seeking a detailed Patient Service Representative to manage front desk operations, patient check-in/out, and MyChart support. You will greet patients, verify demographics and insurance, process copays, and help schedule appointments across multiple care teams.

Onsite role requiring strong customer service, confidentiality, and proficiency with Microsoft Office and EMR systems.