Patient Experience Coordinator - Front Desk & Scheduling

Middle Flint HW; Americus (GA); On-site; USD 27,000 - 32,000; Full time

Job summary

Middle Flint Health & Wellness is seeking a Front Desk Coordinator in Cordele, GA. You will greet patients, manage check-in/out, verify demographics and insurance, and handle front desk tasks in a HIPAA-compliant environment.

The role requires scheduling in the EHR, processing payments, maintaining patient records, and coordinating with clinicians. Strong communication and basic computer skills are essential.

Qualifications

• High school diploma/GED and ability to perform basic office functions and computer related duties.
• 1-2 years of front desk, medical office or customer service experience preferred.
• Strong verbal and written communication skills.
• Basic computer proficiency with Microsoft Office, EHR systems.
• Familiarity with insurance verification and billing processes.

Responsibilities

• Greet patients and visitors in a friendly, respectful, and professional manner.
• Check patients in and out for appointments and verify demographics, insurance, and contact information.
• Respond to phone calls, emails, and inquiries promptly and courteously; manage high-volume call traffic.
• Schedule, reschedule, and confirm appointments in the EHR system; coordinate provider schedules.
• Collect co-pays and process payments; maintain front desk organization and supplies.
• Maintain accurate patient records and documentation; ensure HIPAA compliance and data confidentiality.
• Relay messages and urgent concerns to providers; assist with coordination of care as directed.

Skills

Customer service

Verbal communication

Multitasking

Professional demeanor

Education

High school diploma/GED

Tools

Microsoft Office

EHR systems

Job description

Middle Flint Health & Wellness is seeking a Front Desk Coordinator in Cordele, GA. You will greet patients, manage check-in/out, verify demographics and insurance, and handle front desk tasks in a HIPAA-compliant environment.

The role requires scheduling in the EHR, processing payments, maintaining patient records, and coordinating with clinicians. Strong communication and basic computer skills are essential.