Front Desk Receptionist

Serenity Healthcare; Goodyear (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

10 PTO days (15 after year 1)

10 paid holidays

90% covered health, dental & vision insurance

401(k) with internal growth opportunities

Referral bonuses

Job summary

A mental health service provider in Goodyear, AZ is looking for a Receptionist (Patient Experience Coordinator). In this role, you will be the first point of contact for patients, requiring strong customer service skills. Responsibilities include managing check-in/check-out, scheduling appointments, and maintaining patient communications. The ideal candidate will have a high school diploma and customer-facing experience. The company offers competitive benefits, including 10 PTO days and comprehensive health insurance coverage.

Qualifications

• 1+ year of customer-facing experience in retail, hospitality, or similar.
• Comfort using email, calendars, and scheduling systems.
• Willingness to learn healthcare protocols and privacy practices.

Responsibilities

• Greet patients warmly and professionally.
• Manage patient check-in/check-out and assist with paperwork.
• Answer phones and emails with clarity and kindness.
• Schedule and confirm appointments efficiently.
• Maintain a clean and welcoming front desk area.
• Support teammates and adapt to shifting needs.

Skills

Customer service skills

Communication skills

Multitasking ability

Calm under pressure

Education

High School Diploma or GED

Job description

About The Role

Schedule: 3 days per week, 13‑hour shifts. As a Receptionist (Patient Experience Coordinator) you’ll be the first point of contact for our patients, setting the tone and making them feel at ease. This role is perfect for someone with strong customer‑service skills who wants to do work that matters.

No healthcare experience? No problem. If you’ve worked in hospitality, retail, or any fast‑paced service role, you already have the foundation — we’ll teach you the rest.

What You’ll Do

• Greet every patient with warmth and professionalism
• Manage check‑in/check‑out, verify info, and assist with forms
• Answer phones and emails with clarity, kindness, and accuracy
• Schedule and confirm appointments
• Keep front desk area clean, calm, and welcoming
• Use digital tools and office systems efficiently
• Support teammates and adapt as needs shift

What You Bring

• A people‑first attitude with great communication skills
• Ability to multitask and stay calm under pressure
• Comfort using email, calendars, and scheduling systems
• A willingness to learn healthcare protocols and privacy practices
• 1+ year of customer‑facing experience (retail, hospitality, etc.)
• High School Diploma or GED

Why You’ll Love Working Here

• Purpose‑Driven Work: Help people on their mental health journey
• Time Off That Matters: 10 PTO days (15 after year 1) + 10 paid holidays
• Great Benefits: 90% covered health, dental & vision insurance
• Future‑Focused: 401(k) + internal growth opportunities
• Referral Bonuses: Get rewarded for bringing great people into the team

About Serenity

At Serenity Healthcare, we believe in redefining mental wellness. Using innovative technology and evidence‑based care, we help patients who haven’t found success with traditional treatments. Our mission is to help people take back their lives — and we’re looking for team members who care deeply about making that happen.

Location: Goodyear, AZ