Patient Experience Coordinator — Front Desk

Colorado In Motion; Oklahoma City (OK); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Family building and parental leave

401(k) with employer matching up to 4%

Structured onboarding with 30/60/90‑d

Clear growth pathways

Collaborative team culture

Job summary

Physical Therapy Central is hiring a Full Time Front Desk Medical Receptionist for our Midtown OKC team. You will greet patients, manage appointments, verify insurance, and handle payments with professionalism. Training is provided, and no prior medical experience is required.

We value a calm, organized, and compassionate approach in a fast-paced clinic setting. Benefits include solid health coverage, PTO, and opportunities for growth within Confluent Health’s family of brands.

Qualifications

• High School Diploma or GED required.
• 1+ year of experience in a customer-facing or patient-facing role, e.g., retail, hospitality, call center, medical reception.
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented.
• Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism.
• Basic computer proficiency: learning new systems, navigating scheduling software, sending emails, and working in spreadsheets.
• No prior medical experience required — comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Customer-facing experience

Communication skills

Multitasking

Phone communication

Basic computer proficiency

Education

High School Diploma or GED

Tools

EMR Navigation

Scheduling software

Spreadsheet software

Job description

Physical Therapy Central is hiring a Full Time Front Desk Medical Receptionist for our Midtown OKC team. You will greet patients, manage appointments, verify insurance, and handle payments with professionalism. Training is provided, and no prior medical experience is required.

We value a calm, organized, and compassionate approach in a fast-paced clinic setting. Benefits include solid health coverage, PTO, and opportunities for growth within Confluent Health’s family of brands.