Patient Accounts & Front Desk Coordinator

Socket.dev; Brunswick (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Socket.dev is seeking a professional Front Desk Administrator to support six therapy office locations. You will greet patients, handle check-ins, collect payments and maintain accurate records.

This role requires friendly communication, reliability, and the ability to coordinate schedules, verify insurance data in the EMR, and keep the waiting areas orderly. Flexibility with hours and confidentiality are essential, with responsibilities including answering calls and routing inquiries.

Responsibilities

• Greet patients, visitors and vendors with courteous, friendly professionalism.
• Check in patients and collect payments; maintain daily co-pay log and reconcile cash.
• Balance cash drawer and submit end-of-day reconciliation.
• Answer incoming calls promptly with warmth, empathy and patience.
• Schedule, reschedule, or cancel therapy appointments across six locations.
• Transmit new evaluation information to pre-certification department.
• Monitor visit limits and expiration dates; request extra visits when needed.
• Create claims for OTC items and no-show fees.
• Enter patient demographics and insurance data into the EMR accurately.
• Maintain front desk and waiting areas, and ensure cleanliness and confidentiality.
• Screen visitors and follow delivery procedures forFedEx/UPS/mail.
• Prepare school/work excuses as needed.
• Assist adjusters or outside entities with questions or information.

Job description

Socket.dev is seeking a professional Front Desk Administrator to support six therapy office locations. You will greet patients, handle check-ins, collect payments and maintain accurate records.

This role requires friendly communication, reliability, and the ability to coordinate schedules, verify insurance data in the EMR, and keep the waiting areas orderly. Flexibility with hours and confidentiality are essential, with responsibilities including answering calls and routing inquiries.