Patient Experience Coordinator – Front Desk

Rock Valley Physical Therapy; Des Moines (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Bonus

Profit share

401k retirement plan

Exceptional working environment

Job summary

Rock Valley Physical Therapy is seeking a full-time Clinic Experience Associate in Ingersoll, IA to deliver exceptional patient-centered service at the front desk. You’ll greet patients, check them in, and support scheduling while maintaining accurate records and insurance details.

You will contribute to a smooth clinic operation, handle phone inquiries, and work closely with the team to create a warm, efficient experience for every visitor and patient you encounter.

Qualifications

• Experience in customer service, preferably front desk in a medical setting.
• Strong organizational skills and attention to detail.
• Ability to verify insurance and collect accurate patient information.

Responsibilities

• Greet and check in patients with warmth and professionalism.
• Schedule appointments and manage the clinic calendar.
• Verify insurance and collect patient information accurately.

Skills

Customer service

Scheduling

Insurance verification

Phone handling

Front desk coordination

Job description

Rock Valley Physical Therapy is seeking a full-time Clinic Experience Associate in Ingersoll, IA to deliver exceptional patient-centered service at the front desk. You’ll greet patients, check them in, and support scheduling while maintaining accurate records and insurance details.

You will contribute to a smooth clinic operation, handle phone inquiries, and work closely with the team to create a warm, efficient experience for every visitor and patient you encounter.