Patient Experience Coordinator

21stcenturyrehab; Indianola (IA); On-site; USD 20,664 - 30,307; Full time

Job summary

21st Century Rehab in Indianola, IA seeks a part-time or full-time Patient Experience Coordinator to support a busy physical therapy clinic. You will greet patients, schedule appointments, verify benefits, and assist the team with front-desk operations.

The ideal candidate has front office experience, excellent customer service, strong attention to detail, and the ability to work collaboratively within a healthcare setting while maintaining HIPAA compliance and accurate data entry.

Qualifications

• Front desk experience in healthcare or service environment.
• Excellent customer service skills.
• Strong attention to detail and collaborative spirit.
• Ability to learn and navigate office software; Google Workspace experience a plus.
• Understanding of HIPAA and patient confidentiality.
• Experience with insurance verification preferred.

Responsibilities

• Greeting patients and visitors with a welcoming, courteous, and professional demeanor.
• Schedule, reschedule, and cancel patient appointments to maintain daily efficiency.
• Assist patients in understanding insurance coverage and verify benefits.
• Collaborate with clinic staff; stay informed via meetings and communications.
• Maintain patient confidentiality per HIPAA and privacy regulations.
• Record and monitor daily, weekly, monthly metrics; basic data entry.
• Work a consistent schedule during regular business hours.
• Perform other duties as assigned by Clinic Director.

Skills

Front desk

Customer service

HIPAA compliance

Insurance verification

Data entry

Google Workspace

Team collaboration

Attention to detail

Medical background

Tools

Data entry systems

Clinic software

Job description

Looking for a company that truly values you? Join Indianola Physical Therapy!

We are a physical therapist-owned outpatient clinic in Indianola, Iowa, seeking a part-time or full-time Patient Experience Coordinator to support our busy clinic. The ideal candidate has front office experience (medical background a plus), excellent customer service skills, strong attention to detail, a positive attitude, and a collaborative spirit.

Be a part of a supportive team that prioritizes both patient care and employee satisfaction.

Essential Functions and Responsibilities

• Patient Interaction & Front Desk Support
  • Greeting patients and visitors with a positive and welcoming first impression, provide courteous, professional, and compassionate assistance. Respond to inquiries by offering non-medical information or directing individuals to the appropriate person or department.
• Appointment Scheduling
  • Schedule, reschedule, and cancel patient appointments in accordance with clinic policies. Ensure daily schedule is maintained efficiently to support smooth clinic operations.
• Insurance & Benefits Navigation
  • Assist patients in understanding their insurance coverage by coordinating with insurance providers and verifying benefits to support informed decision-making.
• Team Collaboration & Communication
  • Work independently and as a part of a team to complete daily responsibilities. Stay informed about clinic and organizational updates by attending meetings, reading emails, and reviewing materials on the company intranet.
• Confidentiality & Compliance
  • Maintain patient confidentiality and adhere to all HIPAA and organizational privacy regulations.
• Productivity Tracking & Data Entry
  • Accurately record and monitor daily, weekly, and monthly metrics. Perform basic data entry and administrative duties as assigned.
• Schedule
  • Work a consistent and reliable schedule during regular business hours.
• Additional Duties
  • Perform other tasks and responsibilities as assigned by Clinic Director to ensure the effective and smooth operation of the clinic.

Knowledge, Skills and Abilities

• Demonstrated commitment to delivering excellent customer service in a healthcare or service-oriented environment.
• Strong interpersonal skills with the ability to communicate effectively and professionally with patients, physicians, and other members of the healthcare team.
• Proficient in data entry and comfortable working within various computer systems and electronic platforms.
• Ability to learn and navigate office software and systems efficiently; experience with Google Workspace is a plus.
• Skilled in operating standard office equipment and technology.
• Prior experience in a medical or healthcare setting is preferred, particularly with insurance verification.
• Solid understanding of and ability to follow organizational policies, procedures, and confidentiality requirements (HIPAA compliance).
• Effective verbal and written communication skills to ensure clear and compassionate interaction with patients and colleagues.
• Team-oriented mindset with the ability to work collaboratively as well as independently.
• Highly organized with strong attention to detail and the ability to manage multiple tasks in a dynamic environment.

Additional Information

• Equal Opportunity Employer
  • 21st Century Rehab is an equal opportunity employer. We are committed to creating an inclusive, respectful, and equitable workplace for all team members.
• Employment Status
  • Employment with 21st Century Rehab is at-will and may be terminated by either party at any time, with or without cause or notice, in accordance with state and federal law.
• Background Check
  • Final candidates may be subject to a background check, conducted in compliance with applicable laws and regulations.
• Health & Safety
  • We follow all current public health guidelines to ensure a safe work environment. Requirements may include routine health screenings or vaccination policies.

For questions, please contact Christa at [e-mail]. To apply, complete the online application form and upload your resume.