Patient Experience Associate — Front Desk & Scheduling

Rock Valley Physical Therapy; West Des Moines (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Profit sharing

401k retirement plan

Exceptional working environment

Job summary

Rock Valley Physical Therapy is seeking a full-time Clinic Experience Associate in West Des Moines, IA. You will greet patients, schedule appointments, verify insurance, answer calls, and support a smooth, patient-focused clinic operation.

Join a team known for care, energy, and teamwork. You’ll contribute to a positive patient experience and organization while benefiting from a competitive salary, bonus, health insurance, profit sharing, and a 401(k) plan in a supportive work environment.

Qualifications

• Greeting and checking in patients with warmth and professionalism.
• Scheduling appointments and managing the clinic calendar.
• Verifying insurance and collecting accurate patient information.
• Answering phone calls and responding to patient inquiries.
• Supporting the front desk with a focus on detail and organization.

Responsibilities

• Greet patients and check them in with warmth and professionalism.
• Schedule appointments and maintain the clinic calendar.
• Verify insurance information and collect accurate patient data.
• Answer phone calls and respond to patient inquiries.
• Support front desk tasks with attention to detail.

Skills

Customer service

Front desk

Scheduling

Phone handling

Insurance verification

Tools

Scheduling software

Electronic health records

Job description

Rock Valley Physical Therapy is seeking a full-time Clinic Experience Associate in West Des Moines, IA. You will greet patients, schedule appointments, verify insurance, answer calls, and support a smooth, patient-focused clinic operation.

Join a team known for care, energy, and teamwork. You’ll contribute to a positive patient experience and organization while benefiting from a competitive salary, bonus, health insurance, profit sharing, and a 401(k) plan in a supportive work environment.