Clinic Experience Associate

Rock Valley Physical Therapy; Des Moines (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Bonus

Profit share

401k retirement plan

Exceptional working environment

Job summary

Rock Valley Physical Therapy is seeking a full-time Clinic Experience Associate in Ingersoll, IA to deliver exceptional patient-centered service at the front desk. You’ll greet patients, check them in, and support scheduling while maintaining accurate records and insurance details.

You will contribute to a smooth clinic operation, handle phone inquiries, and work closely with the team to create a warm, efficient experience for every visitor and patient you encounter.

Qualifications

• Experience in customer service, preferably front desk in a medical setting.
• Strong organizational skills and attention to detail.
• Ability to verify insurance and collect accurate patient information.

Responsibilities

• Greet and check in patients with warmth and professionalism.
• Schedule appointments and manage the clinic calendar.
• Verify insurance and collect patient information accurately.

Skills

Customer service

Scheduling

Insurance verification

Phone handling

Front desk coordination

Job description

Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, people-focused environment? Rock Valley Physical Therapy is looking for a full-time Clinic Experience Associate to join our team in Ingersoll, IA.

As a Clinic Experience Associate, you'll be a key player in creating a positive, seamless experience for every patient who walks through our doors. Your role will be essential in keeping our clinic running smoothly and efficiently.

Day-to-day responsibilities include:

• Greeting and checking in patients with warmth and professionalism
• Scheduling appointments and managing the clinic calendar
• Verifying insurance and collecting accurate patient information
• Answering phone calls and responding to patient inquiries
• Supporting the front desk with a focus on detail and organization

Why Rock Valley?

At Rock Valley Physical Therapy, we don't just treat patients-we build relationships. Our team is known for its positive energy, teamwork, and commitment to exceptional care. As a Clinic Experience Associate, you'll be at the heart of that mission, helping patients feel heard, supported, and valued from start to finish.

We offer a competitive salary, bonus and benefit package including health insurance, profit share, 401k retirement plan and exceptional working environment.

• competitive salary
• bonus
• health insurance
• profit share
• 401k retirement plan
• exceptional working environment