Clinic Experience Associate

Rock Valley Physical Therapy; West Des Moines (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Profit sharing

401k retirement plan

Exceptional working environment

Job summary

Rock Valley Physical Therapy is seeking a full-time Clinic Experience Associate in West Des Moines, IA. You will greet patients, schedule appointments, verify insurance, answer calls, and support a smooth, patient-focused clinic operation.

Join a team known for care, energy, and teamwork. You’ll contribute to a positive patient experience and organization while benefiting from a competitive salary, bonus, health insurance, profit sharing, and a 401(k) plan in a supportive work environment.

Qualifications

• Greeting and checking in patients with warmth and professionalism.
• Scheduling appointments and managing the clinic calendar.
• Verifying insurance and collecting accurate patient information.
• Answering phone calls and responding to patient inquiries.
• Supporting the front desk with a focus on detail and organization.

Responsibilities

• Greet patients and check them in with warmth and professionalism.
• Schedule appointments and maintain the clinic calendar.
• Verify insurance information and collect accurate patient data.
• Answer phone calls and respond to patient inquiries.
• Support front desk tasks with attention to detail.

Skills

Customer service

Front desk

Scheduling

Phone handling

Insurance verification

Tools

Scheduling software

Electronic health records

Job description

Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, people-focused environment? Rock Valley Physical Therapy is looking for a full-time Clinic Experience Associate to join our team in West Des Moines, IA.

As a Clinic Experience Associate, you'll be a key player in creating a positive, seamless experience for every patient who walks through our doors. Your role will be essential in keeping our clinic running smoothly and efficiently.

Day-to-day responsibilities include:

• Greeting and checking in patients with warmth and professionalism
• Scheduling appointments and managing the clinic calendar
• Verifying insurance and collecting accurate patient information
• Answering phone calls and responding to patient inquiries
• Supporting the front desk with a focus on detail and organization

Why Rock Valley?

At Rock Valley Physical Therapy, we don't just treat patients-we build relationships. Our team is known for its positive energy, teamwork, and commitment to exceptional care. As a Clinic Experience Associate, you'll be at the heart of that mission, helping patients feel heard, supported, and valued from start to finish.

Ready to Make a Difference?

If you're looking for a rewarding opportunity in healthcare where you can make a real impact every day, we'd love to meet you.

We offer a competitive salary, bonus and benefit package including health insurance, profit share, 401k retirement plan and exceptional working environment.