Clinic Experience Associate

Rock Valley Physical Therapy; Gretna (NE); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Profit sharing

401k retirement plan

Bonus

Job summary

Rock Valley Physical Therapy in Gretna, NE is seeking a full-time Clinic Experience Associate to deliver outstanding patient service and keep the front desk running smoothly. You will greet patients, check them in, schedule appointments, verify insurance, and respond to inquiries with warmth and professionalism.

This role emphasizes attention to detail and teamwork. We offer a competitive salary plus bonus and benefits, including health insurance, profit sharing, and a 401(k) retirement plan in

Qualifications

• Greeting and checking in patients with warmth and professionalism
• Scheduling appointments and managing the clinic calendar
• Verifying insurance and collecting accurate patient information
• Answering phone calls and responding to patient inquiries
• Supporting the front desk with a focus on detail and organization

Responsibilities

• Greet and check in patients with warmth and professionalism
• Schedule and manage the clinic calendar
• Verify insurance and collect accurate patient information
• Answer phone calls and respond to patient inquiries
• Support the front desk with a focus on detail and organization

Skills

Customer service

Scheduling

Insurance verification

Phone handling

Front desk operations

Job description

Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, people-focused environment? Rock Valley Physical Therapy is looking for a full-time Clinic Experience Associate to join our team in Gretna, NE.

As a Clinic Experience Associate, you'll be a key player in creating a positive, seamless experience for every patient who walks through our doors. Your role will be essential in keeping our clinic running smoothly and efficiently.

Day-to-day responsibilities include:

• Greeting and checking in patients with warmth and professionalism
• Scheduling appointments and managing the clinic calendar
• Verifying insurance and collecting accurate patient information
• Answering phone calls and responding to patient inquiries
• Supporting the front desk with a focus on detail and organization

Why Rock Valley?

At Rock Valley Physical Therapy, we don't just treat patients-we build relationships. Our team is known for its positive energy, teamwork, and commitment to exceptional care. As a Clinic Experience Associate, you'll be at the heart of that mission, helping patients feel heard, supported, and valued from start to finish.

We offer a competitive salary, bonus and benefit package including health insurance, profit share, 401k retirement plan and exceptional working environment.