Patient Experience Coordinator - Front Desk

Talentify; Concord (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA account

Wellness dollars

401(k) match

Free imaging services

Job summary

Talentify in Concord, CA is seeking a Patient Service Representative to greet patients, verify insurance, collect payments, schedule appointments, and coordinate with back-office staff to ensure smooth care.

The role requires a high school diploma, solid computer skills, multitasking, and excellent customer service; previous radiology office experience preferred. We offer medical/dental/vision, HSA, 401(k) match, and free imaging for you and family.

Qualifications

• Experience providing exceptional customer service.
• Strong multitasking and communication skills.
• Ability to remain professional in all situations.
• Effective and professional communication with patients, guests & colleagues.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures, and ensure accurate documentation.
• Collect and log all co-pays and fees.
• Answer/transfer incoming calls.
• Schedule, reschedule or cancel appointments and notify staff of changes.
• Orient patients on preparatory and safety protocols and provide directions to facilities.
• Coordinate with back-office staff for timely care of patients.
• Safeguard patient property and health information.

Skills

Customer service

Communication skills

Multitasking

Professionalism

Education

High School Diploma or GED

Job description

Talentify in Concord, CA is seeking a Patient Service Representative to greet patients, verify insurance, collect payments, schedule appointments, and coordinate with back-office staff to ensure smooth care.

The role requires a high school diploma, solid computer skills, multitasking, and excellent customer service; previous radiology office experience preferred. We offer medical/dental/vision, HSA, 401(k) match, and free imaging for you and family.