Patient Experience Coordinator (Front Desk)

FYZICAL Therapy & Balance Centers; Collegeville, Northern (PA, KY); On-site; USD 36,000 - 48,000; Full time

Job summary

FYZICAL Therapy & Balance Centers in Collegeville, PA is seeking a customer-focused Client Care Specialist to greet patients, schedule appointments, verify insurance, and support billing and EMR tasks. You will be the first friendly voice and face patients see, helping ensure a smooth and positive healing journey.

The role emphasizes exceptional service, clear communication with therapists and providers, and maintaining an organized, welcoming clinic environment to support patient outcomes.

Qualifications

• Candidates must demonstrate outstanding customer service abilities.
• Strong written and verbal communication with patients and providers is essential.
• Positive attitude with a genuine desire to help others and improve patient experiences.
• Excellent attention to detail and strong organizational skills are required.
• Ability to multitask while maintaining accuracy in a fast-paced clinic environment.

Responsibilities

• Welcome patients and visitors with warmth and professionalism.
• Create a positive first impression that reflects the FYZICAL brand.
• Anticipate patient needs and deliver exceptional service.
• Maintain a welcoming, organized, and professional clinic environment.
• Schedule appointments using the FYZICAL care model and confirm via phone, email, or text.
• Communicate with therapists, offices, and referral sources to support clinic operations.
• Verify insurance benefits, handle authorizations, and explain patient financial responsibilities.
• Assist patients with intake, records in EMR, and billing support as needed.
• Stay current on workflows, procedures, and best practices; help teammates succeed.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Multitasking

Problem solving

Teamwork

Tools

Scheduling software

EMR systems

Microsoft Office

SharePoint

Excel

Job description

FYZICAL Therapy & Balance Centers in Collegeville, PA is seeking a customer-focused Client Care Specialist to greet patients, schedule appointments, verify insurance, and support billing and EMR tasks. You will be the first friendly voice and face patients see, helping ensure a smooth and positive healing journey.

The role emphasizes exceptional service, clear communication with therapists and providers, and maintaining an organized, welcoming clinic environment to support patient outcomes.