Customer Service Representative Job

FYZICAL Therapy & Balance Centers; Collegeville (PA); On-site; USD 32,000 - 45,000; Full time

Job summary

FYZICAL Therapy & Balance Centers in Collegeville, PA is seeking a Client Care Specialist to be the first friendly face patients see and the calming voice they hear throughout their healing journey.

You’ll manage front-desk responsibilities, schedule appointments, verify insurance, and support billing while collaborating with therapists and office staff to ensure exceptional patient experiences.

Qualifications

• High school diploma or equivalent required.
• Healthcare or customer service experience preferred.
• Strong communication, organization, and multitasking skills expected.

Responsibilities

• Handle patient scheduling and multi-line phone system.
• Gather new patient data and track referrals.
• Verify insurance benefits and assist with authorizations.

Skills

Customer service

Communication

Organization

Multitasking

Empathy

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Microsoft Office

Excel

SharePoint

Job description

Customer Service Representative Job – Collegeville, PA 178047

Be The Heart Of Our Patient Experience

At FYZICAL Therapy & Balance Centers, we are changing lives every day through physical therapy, balance treatment, and wellness services. As a Client Care Specialist, you will be much more than a receptionist. You will be the first smile patients see, the reassuring voice they hear, and a vital part of their healing journey.

We are looking for an energetic, compassionate, and highly organized individual who enjoys helping people, building relationships, and creating exceptional experiences. If you thrive in a fast-paced environment, love connecting with others, and take pride in delivering outstanding customer service, we'd love to meet you.

Why You'll Love Working With Us

• Make a meaningful difference in people's lives every day.
• Join a supportive, team-focused culture where your contributions matter.
• Build lasting relationships with patients and healthcare providers.
• Enjoy opportunities for growth, learning, and professional development.
• Work in a positive and uplifting environment centered on health and wellness.

What You'll Do

As our Client Care Specialist, you will create an exceptional experience for every patient from their first phone call to their final visit.

Patient Experience & Front Desk Excellence

• Welcome every patient and visitor with warmth, professionalism, and enthusiasm.
• Create a positive, memorable first impression that reflects the FYZICAL brand.
• Anticipate patient needs and deliver exceptional customer service.
• Maintain a welcoming, organized, and professional clinic environment.

Scheduling & Patient Communication

• Schedule appointments using the FYZICAL care model.
• Confirm appointments and proactively communicate with patients via phone, email, and text.
• Manage cancellations, rescheduling, and therapist notifications accurately and efficiently.
• Build strong relationships with patients through clear and compassionate communication.

Insurance & Administrative Support

• Complete patient intake and maintain accurate records in our EMR system.
• Verify insurance benefits and manage authorizations.
• Explain insurance benefits and patient financial responsibilities with confidence and professionalism.
• Assist patients with understanding treatment coverage and payment expectations.
• Support billing and insurance resolution efforts as needed.

Collaboration & Team Support

• Communicate effectively with therapists, physicians' offices, and referral sources.
• Support clinic operations and contribute to a positive team culture.
• Stay current on company workflows, procedures, and best practices.
• Pitch in wherever needed to help patients and teammates succeed.

What We're Looking For

Required Qualities

• Passion for delivering outstanding customer service.
• Strong communication and relationship-building skills.
• Positive attitude with a genuine desire to help others.
• Exceptional attention to detail and organizational abilities.
• Ability to multitask while maintaining accuracy.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently and collaboratively.

Preferred Experience

• 1+ year of experience in customer service, healthcare, medical office administration, hospitality, or a related field.
• Experience with scheduling software, EMR systems, Microsoft Office, SharePoint, and Excel.
• Knowledge of insurance verification and healthcare administration is a plus, but we are willing to train the right candidate.

Success in This Role Looks Like

• Patients consistently describe you as friendly, helpful, and welcoming.
• Schedules are accurate, organized, and optimized.
• Insurance authorizations and patient records are completed correctly and on time.
• Therapists and teammates view you as a dependable and proactive partner.
• Every patient interaction reflects the compassionate and professional care that defines FYZICAL.

Schedule

Monday through Friday, primarily between 8:00 AM and 5:00 PM.

Occasional evening or weekend coverage may be required based on clinic needs.

Responsibilities

• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival

Skills & Qualifications

• High school diploma or equivalent
• Valid driver's license and reliable transportation
• Great communicator and multitasker, detail-oriented
• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
• H.S. graduate or GED certificate
• Up-to-date DL and a dependable vehicle
• Excellent at handling details, communicating and multitasking
• Great demeanor, strong integrity and compassion

Members of the FYZICAL Family radiate excitement and enthusiasm for the future because our franchise model is transforming an industry dominated by hospitals and corporations. From all across the nation—in large cities, rural communities, and small towns— FYZICAL teams are achieving amazing results for their patients and careers.