Patient Experience Coordinator

Pinnacle Fertility, Inc.; Chicago, Northern (IL, KY); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Comprehensive healthcare

Dental insurance

Vision insurance

Paid time off

Retirement savings program

Job summary

Pinnacle Fertility, Inc. in Chicago, IL, seeks a Patient Experience Coordinator to ensure a welcoming patient journey. You will manage check-ins, verify information, and coordinate with a multidisciplinary team to deliver high-quality care.

The role is full-time and onsite, with hours from 8:30 AM to 5:00 PM, Monday through Friday, and shifts training 6:00 AM to 2:30 PM; frequent travel to Tinley Park and Oak Brook may be required.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of experience as medical receptionist or similar customer-service role.
• Experience handling patient check-in, scheduling, and billing support is preferred.

Responsibilities

• Welcome patients, verify personal and insurance information, and direct to departments.
• Answer calls, schedule appointments, and support clinical staff.
• Maintain patient records and process billing and copays.
• Prepare for next day’s appointments and ensure documentation is ready.
• Keep reception area clean and welcoming.

Skills

EMR proficiency

Communication skills

Organizational skills

Multitasking

Basic computer skills

Education

High School Diploma

Tools

EMR systems

Job description

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com .

About the Role

The Patient Experience Coordinator plays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer-service oriented, and thrive in fast-paced environments. In this role,you will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care.

We are seeking a Patient Experience Coordinatorto join our dedicated team at Pinnacle Fertility – Illinois in Chicago, IL. This is a full-time, onsite position working Monday through Friday from 8:30 AM to 5:00 PM. Candidates must have the flexibility to commute to our Tinley Park and Oak Brooklocations as needed. During the training period, the schedule will be Monday through Friday from 6:00 AM to 2:30 PM.

Key Responsibilities

Welcome and check in patients, verify personal and insurance information, and direct them to the appropriate departments.

Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.

Maintain accurate patient records, process billing information, and collect copays and balance dues at the time of service.

Prepare for the next day’s appointments and ensure all necessary documentation and materials are ready.

Ensure the reception area is clean, organized, and welcoming for all visitors.

Assist with additional projects and administrative duties as assigned.

Position Requirements

• Education: High school diploma or equivalent required.
• Experience: Minimum of 1 year of experience as a medical receptionist, front desk associate, or in a customer service-related role.
• Skills:
  • Proficiency with electronic medical records (EMR) and basic computer skills.
  • Strong communication, organizational, and multitasking abilities.
• Hourly Rate: $19.00 - $23.00 per hour (final offers based on experience, skills, and qualifications).
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.

Travel Required

Yes . Travel to Tinley Park and Oak Brook locations as needed.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.