Patient Experience Coordinator - Eye Care Front Desk

Keplr Vision; Waverly (IA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

PTO

Holiday pay

401k + match

Job summary

P & B Eyecare in Waverly, IA is seeking a Patient Care Coordinator I to be the friendly first impression for patients. You will assist with scheduling, check-in/check-out, and ensuring a smooth front desk flow in a welcoming environment.

This role offers an hourly rate of $18.50–$19, with benefits and no weekend work. If you’re organized, tech‑savvy, and patient‑focused, you’ll thrive in our collaborative team.

Qualifications

• 1+ year of customer service experience (healthcare or optical experience is a bonus!).
• Excellent communication skills and a friendly, professional demeanor
• Comfortable with computers and quick to learn new systems
• A team player with a positive attitude and strong organizational skills

Responsibilities

• Be the welcoming voice on the phone, helping patients with scheduling and questions
• Greet and check in patients with professionalism and warmth
• Keep things running smoothly with efficient front desk operations
• Support patient flow with strong multitasking and time management skills

Skills

Customer service

Excellent communication

Tech savvy

Team player

Job description

P & B Eyecare in Waverly, IA is seeking a Patient Care Coordinator I to be the friendly first impression for patients. You will assist with scheduling, check-in/check-out, and ensuring a smooth front desk flow in a welcoming environment.

This role offers an hourly rate of $18.50–$19, with benefits and no weekend work. If you’re organized, tech‑savvy, and patient‑focused, you’ll thrive in our collaborative team.