Patient Care Concierge — Front Desk Specialist

Pandbeyecare; Waverly, Northern (IA, KY); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

PTO

Job summary

P & B Eyecare in Waverly, IA is seeking a friendly Patient Care Coordinator I to be the heartbeat of our front desk. You will welcome patients, assist with scheduling, check-in, and ensure a smooth patient flow from arrival to departure.

This role emphasizes a positive, organized front desk experience with teamwork and strong computer skills. Competitive hourly pay plus benefits and a supportive clinic environment are offered.

Qualifications

• 1+ year of customer service experience (healthcare or optical experience is a bonus).
• Excellent communication skills and a friendly, professional demeanor.
• Comfortable with computers and quick to learn new systems.
• A team player with a positive attitude and strong organizational skills.

Responsibilities

• Be the welcoming voice on the phone, helping patients with scheduling and questions.
• Greet and check in patients with professionalism and warmth.
• Keep things running smoothly with efficient front desk operations.
• Support patient flow with strong multitasking and time management skills.

Skills

Customer service

Communication

Computer literacy

Teamwork

Tools

CRM software

Job description

P & B Eyecare in Waverly, IA is seeking a friendly Patient Care Coordinator I to be the heartbeat of our front desk. You will welcome patients, assist with scheduling, check-in, and ensure a smooth patient flow from arrival to departure.

This role emphasizes a positive, organized front desk experience with teamwork and strong computer skills. Competitive hourly pay plus benefits and a supportive clinic environment are offered.