Patient Experience Coordinator - Eye Care

Southside Eyecare & Optical; Anchorage (AK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Sick days

Vacation days

Simple IRA retirement plan

Long holiday weekends

Additional benefits

Job summary

Southside Eyecare & Optical in Anchorage, AK is seeking a friendly front desk receptionist to welcome patients, collect information, answer phones, and schedule appointments. You will verify medical insurance benefits, learn billing codes for eye services, and handle checkout with patient fees in a fast-paced clinic.

The role requires about two years of front desk/customer service experience, strong organization, reliability, and excellent communication.

Qualifications

• Two years of front desk duties and customer service experience.
• Must be organized, detail-oriented, and able to multitask.
• Familiarity with medical insurance benefits is a plus but not required.
• Friendly, outgoing attitude is essential.
• Reliability and punctuality are important.
• Able to excel in a fast-paced, high-pressure environment.

Responsibilities

• Greet patients and collect their information.
• Answer phones, take messages, and schedule appointments.
• Verify medical insurance benefits.
• Become familiar with billing codes for eye services.
• Check patients out and collect fees.
• Perform various clerical duties.

Skills

Front desk duties

Customer service

Job description

Southside Eyecare & Optical in Anchorage, AK is seeking a friendly front desk receptionist to welcome patients, collect information, answer phones, and schedule appointments. You will verify medical insurance benefits, learn billing codes for eye services, and handle checkout with patient fees in a fast-paced clinic.

The role requires about two years of front desk/customer service experience, strong organization, reliability, and excellent communication.