Patient Experience Coordinator, Dermatology Front Office

Pacific Skin and Cosmetic Dermatology; Corte Madera (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, vision, and dental benefits

401k

PTO

Complimentary and discounted services

Job summary

Pacific Skin Dermatology in Corte Madera seeks a Front Office Coordinator/Patient Care Coordinator. The role focuses on patient scheduling, greeting and check-in/out, and handling calls with a patient-first approach.

The ideal candidate has a relevant bachelor's degree, medical office experience, and strong communication and organizational skills. This on-site role offers benefits and opportunities to support cosmetic dermatology services.

Qualifications

• Bachelor's degree in a relevant field.
• 1 year medical office or front desk experience preferred, but we will train the right fit.
• Proficient with Microsoft Office, web-based email, spreadsheets, and Square.

Responsibilities

• Greet and check in/out patients with a smile and professionalism.
• Maintain a full, conflict-free patient schedule and coordinate visits.
• Answer phones cheerfully by the second ring and convert inquiries to appointments.
• Collect demographics, insurance information, copays, and authorizations.
• Document messages and patient information in the electronic medical records system.
• Oversee front-to-back patient flow for timely visits and strong teamwork.
• Coordinate calendars with providers and management; liaise with vendors.
• Assist with office upkeep such as shipments, flowers, and displays.

Skills

Customer service

Communication

Time management

Problem solving

Education

Bachelor's degree in relevant field

Tools

Microsoft Office

Web-based email

Spreadsheet programs

Constant Contact

Square

Job description

Pacific Skin Dermatology in Corte Madera seeks a Front Office Coordinator/Patient Care Coordinator. The role focuses on patient scheduling, greeting and check-in/out, and handling calls with a patient-first approach.

The ideal candidate has a relevant bachelor's degree, medical office experience, and strong communication and organizational skills. This on-site role offers benefits and opportunities to support cosmetic dermatology services.