Patient Care Coordinator - Marin

Pacific Skin and Cosmetic Dermatology San Francisco and Corte Madera; Corte Madera (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, vision and dental benefits

401k

PTO

Complimentary and discounted services

Job summary

Pacific Skin Dermatology in Corte Madera, CA, is seeking an enthusiastic Front Office Coordinator/Patient Care Coordinator who delivers excellent customer service and supports both general and cosmetic dermatology services.

You will manage patient scheduling, greet and check in/out, handle phone calls, collect insurance information, discuss products, coordinate calendars, and ensure a smooth flow from front to back for a superior patient experience. Training provided.

Qualifications

• Bachelor's degree in relevant field.
• 1 year of medical office or front desk experience desired, but we will train the right fit.
• Proficiency with Microsoft Office, web-based email, spreadsheets, Constant Contact, and Square.
• Excellent communication and problem-solving skills.
• Strong time management and data-entry accuracy; ability to work unsupervised.

Responsibilities

• Oversight of patient schedule, including maintaining a full patient schedule and identifying schedule conflicts.
• Greet and check-in/outpatients with a smile.
• Answer telephones in a cheerful and professional manner by the second ring.
• Convert client interest calls/internet leads to booked appointments and services.
• Take messages and document for patients using electronic medical records.
• Respond to common patient concerns and information requests.
• Collect proper health insurance information including patient demographics, insurance card info, and copays.
• Confirm patient insurance authorizations and active coverage prior to appointment.
• Discuss products and services with excitement and confidence.
• Coordinate with vendors and representatives in a professional manner.
• Oversee patient flow from front to back office for timely visits and high teamwork.
• Beautifying the office (opening shipments, flowers, flyers).
• Receive inventory and shipments.

Skills

Customer service

Scheduling

Phone etiquette

Communication

Data entry

Education

Bachelor's degree

Tools

Microsoft Office

Web-based email

Spreadsheet programs

Constant Contact

Square

Job description

Pacific Skin Dermatology is seeking an enthusiastic, professional, and customer service orientated Front Office Coordinator/Patient Care Coordinator for our growing general and cosmetic dermatology office in Corte Madera. We are looking for someone who is passionate about helping people, inquisitive about medicine and leading with excellence. Someone who cares enough to go the extra mile to make sure the office is stocked, presentable, and busy all while making sure each patient gets next level service.

Job Responsibilities:

• Oversight of patient schedule, including maintaining a full patient schedule and identifying schedule conflicts. Efficient patient scheduling
• Greet and check-in/outpatients with a smile.
• Answer telephones in a cheerful and professional manner by the second ring.
• Convert client interest calls/internet leads to booked appointments and services.
  
• Take messages and document for patients using electronic medical records.
• Successfully address common patient concerns and information requests.
• Collect proper health insurance information including patient demographics, insurance card info, and copays.
• Confirm patient insurance authorizations, referrals, active coverage prior to appointment.
• Discuss products and services with excitement and confidence
  
• Manage provider and management meeting calendars as needed.
• Coordinate with vendors and representatives in a professional manner.
• Oversee patient flow from front to back office for timely visits, excellent patient experience, and high performing teamwork.
• Beautifying the office (opening shipments in a timely manner to prevent build up, ordering fresh flowers when needed, rotating flyers etc.)
• Receive inventory and shipments

Qualifications:

• Bachelor's degree in relevant field
  
• 1 year of medical office or front desk experience desired, but we will train the right fit
• Computer proficiency: Microsoft Office, Web-based email programs, Spreadsheet programs, Constant Contact, Square.
• Requires ability to read, write, and speak professionally to colleagues, referring practitioners, vendors, laboratories
• Excellent communication and problem-solving skills.
• Responsible money handling practices.
• Strong time management skills and rational reasoning to prioritize tasks is key.
• Must be able to demonstrate accurate data entry and the ability to work unsupervised, interdependently.

Compensation:

Medical, vision and dental benefits after 90 days

401k

PTO

Complimentary and discounted services after training period

Hours:

This is a full time position, Monday - Friday

Visit us at pacificskin.com or @pacificskinderm on Instagram!