Patient Care Coordinator - Marin

Pacific Skin and Cosmetic Dermatology; Corte Madera (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, vision, and dental benefits

401k

PTO

Complimentary and discounted services

Job summary

Pacific Skin Dermatology in Corte Madera seeks a Front Office Coordinator/Patient Care Coordinator. The role focuses on patient scheduling, greeting and check-in/out, and handling calls with a patient-first approach.

The ideal candidate has a relevant bachelor's degree, medical office experience, and strong communication and organizational skills. This on-site role offers benefits and opportunities to support cosmetic dermatology services.

Qualifications

• Bachelor's degree in a relevant field.
• 1 year medical office or front desk experience preferred, but we will train the right fit.
• Proficient with Microsoft Office, web-based email, spreadsheets, and Square.

Responsibilities

• Greet and check in/out patients with a smile and professionalism.
• Maintain a full, conflict-free patient schedule and coordinate visits.
• Answer phones cheerfully by the second ring and convert inquiries to appointments.
• Collect demographics, insurance information, copays, and authorizations.
• Document messages and patient information in the electronic medical records system.
• Oversee front-to-back patient flow for timely visits and strong teamwork.
• Coordinate calendars with providers and management; liaise with vendors.
• Assist with office upkeep such as shipments, flowers, and displays.

Skills

Customer service

Communication

Time management

Problem solving

Education

Bachelor's degree in relevant field

Tools

Microsoft Office

Web-based email

Spreadsheet programs

Constant Contact

Square

Job description

Pacific Skin Dermatology is seeking an enthusiastic, professional, and customer service orientated Front Office Coordinator/Patient Care Coordinator for our growing general and cosmetic dermatology office in Corte Madera. We are looking for someone who is passionate about helping people, inquisitive about medicine and leading with excellence. Someone who cares enough to go the extra mile to make sure the office is stocked, presentable, and busy all while making sure each patient gets next level service.

Job Responsibilities

• Oversight of patient schedule, including maintaining a full patient schedule and identifying schedule conflicts. Efficient patient scheduling
• Greet and check-in/outpatients with a smile.
• Answer telephones in a cheerful and professional manner by the second ring.
• Convert client interest calls/internet leads to booked appointments and services.
• Take messages and document for patients using electronic medical records.
• Successfully address common patient concerns and information requests.
• Collect proper health insurance information including patient demographics, insurance card info, and copays.
• Confirm patient insurance authorizations, referrals, active coverage prior to appointment.
• Discuss products and services with excitement and confidence
• Manage provider and management meeting calendars as needed.
• Coordinate with vendors and representatives in a professional manner.
• Oversee patient flow from front to back office for timely visits, excellent patient experience, and high performing teamwork.
• Beautifying the office (opening shipments in a timely manner to prevent build up, ordering fresh flowers when needed, rotating flyers etc.)
• Receive inventory and shipments

Qualifications

• Bachelor's degree in relevant field
• 1 year of medical office or front desk experience desired, but we will train the right fit
• Computer proficiency: Microsoft Office, Web-based email programs, Spreadsheet programs, Constant Contact, Square.
• Requires ability to read, write, and speak professionally to colleagues, referring practitioners, vendors, laboratories
• Excellent communication and problem-solving skills.
• Responsible money handling practices.
• Strong time management skills and rational reasoning to prioritize tasks is key.
• Must be able to demonstrate accurate data entry and the ability to work unsupervised, interdependently.

Compensation

Medical, vision and dental benefits after 90 days
401k
PTO
Complimentary and discounted services after training period

Hours

This is a full time position, Monday - Friday
Visit us at pacificskin.com or @pacificskinderm on Instagram!