Patient Experience Coordinator - Clinic Operations

Ivy Rehab; Lynchburg (VA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Best Employer

Mentorship program

Professional development

Job summary

Ivy Rehab in Lynchburg, VA is seeking a Patient Coordinator to deliver outstanding patient care and world-class customer service. You will greet and check-in patients, schedule appointments, answer calls, verify insurance, obtain authorizations, collect payments, and help maintain clinic performance.

Ideal candidates have healthcare admin experience, proficiency in Microsoft Office, and strong multitasking skills. The role offers growth opportunities within a supportive environment at Ivy Rehab.

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Greeting and checking-in patients.
• Scheduling appointments.
• Answering incoming phone calls.
• Verifying insurance coverage.
• Obtaining necessary authorization.
• Collecting payments.
• Processing new patients.
• Helping the clinic maintain optimal performance.

Tools

Excel

Word

Outlook

Job description

Ivy Rehab in Lynchburg, VA is seeking a Patient Coordinator to deliver outstanding patient care and world-class customer service. You will greet and check-in patients, schedule appointments, answer calls, verify insurance, obtain authorizations, collect payments, and help maintain clinic performance.

Ideal candidates have healthcare admin experience, proficiency in Microsoft Office, and strong multitasking skills. The role offers growth opportunities within a supportive environment at Ivy Rehab.