Patient Service Specialist

Socket.dev; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Cleveland Clinic Coral Springs delivers world-class surgical care across multiple specialties and provides a collaborative, patient-centered environment. The Patient Service Specialist will perform front-end and back-end registration tasks, answer phones, verify insurance, schedule appointments, and ensure patients check in smoothly.

Ideal candidates have strong customer service skills, proficiency with PC applications, and the ability to handle math for co-pays. Bilingual Spanish is a plus.

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service.
• OR an Associate’s Degree and one year of experience.
• OR a Bachelor’s Degree.
• Working knowledge of PC window applications.
• Ability to perform basic math to process insurance co-pays.

Responsibilities

• Provide back-end clerical support and answer phones.
• Assist with appointments, registration, insurance verification, co-pay collection and scheduling.
• Enter and maintain patient information.
• Promote MyChart and Appointment Pass enrollment.
• Support interpreter services scheduling.

Skills

Bilingual Spanish

Customer service

Typing 30 WPM

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

PC window applications

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Service Specialist

Location

Coral Springs

Facility

Coral Springs FHC Surgery Center

Department

Admitting and Registration-Weston Hospital

Job Code

000667

Shift

Days

Schedule

8:00am-4:30pm

Job Summary

Job Details

Cleveland Clinic Coral Springsbringsworld-class surgical care to Coral Springs,Parklandand surrounding communities. The three-story, 73,000-square-foot facility features a Joint Commission accredited ambulatory surgery center and provides access to more than 20 specialties, outpatient surgery,endoscopyand advanced imaging services.Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work withstate-of-the-technology and will build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.Your day-to-day focus will beonproviding back-end clerical support as well as answering phones, front-end and clerical support for appointments and confirming patients have checked–in uponarrival.ThePatient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

Acaregiver in this position worksMonday-Fridayfrom8:00AM –5:00PM,with start/end times varying based on schedule and business needs.

Floating to supportany of the North Browardsiteswill berequired, as needed.

A caregiver who excels in this role will:

• Providea comprehensive, proactive and “Patients First” experience for patients and visitors.

• Investigate,triageand resolve patient issues using the established HEART model.

• Create a welcome and professional environment, interact withpatientsand ensure stellar patient experiences.

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.

• Enter andmaintainconfidential patient information.

• Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training.

• Recruit, enroll and educate patients on MyChart and Appointment Pass.

• Process the workflow for the day.

• Participate in patient outreach activities such as proactive patient calls toassistwith health maintenance and care compliance.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insuranceprocessingor customer service

• ORanAssociate’s Degreeand one year of experience

• ORaBachelor’s Degree

• Working knowledge of PC window applications sufficient to input and retrieve data

• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology

• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills

• BilingualSpanishlanguage skills

• Customer service experience in a medical setting

• Medical office system experience

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

For applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.