Patient Experience Coordinator

Ivy Health; Village of Lynbrook (NY); On-site; USD 40,000 - 48,000; Full time

Job summary

Ivy Health in Lynbrook, NY is seeking a Patient Representative to join our clinical operations. This 40-hour-per-week role focuses on greeting patients, scheduling, checking in, and front desk duties while supporting clinicians and improving patient experience.

The ideal candidate has healthcare administrative experience, proficiency in MS Office, strong time management, and a customer-service orientation. Competitive benefits start soon.

Qualifications

• 1+ years of administrative experience in a healthcare setting preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Excellent time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptable and positive attitude with fluctuating workloads.
• Willingness to learn and grow, and dedication to exceptional patient outcomes.

Responsibilities

• Greeting and checking-in patients and scheduling appointments.
• Answering incoming phone calls and verifying insurance coverage.
• Obtaining necessary authorizations and collecting payments.
• Processing new patients and assisting the clinic to maintain optimal performance.

Skills

Time management

Multi-tasking

Customer service mindset

Adaptability

Eagerness to learn

Tools

Microsoft Office

Job description

Ivy Health in Lynbrook, NY is seeking a Patient Representative to join our clinical operations. This 40-hour-per-week role focuses on greeting patients, scheduling, checking in, and front desk duties while supporting clinicians and improving patient experience.

The ideal candidate has healthcare administrative experience, proficiency in MS Office, strong time management, and a customer-service orientation. Competitive benefits start soon.