Patient Experience Coordinator

Saint Francis Hospital, Inc.; United States; On-site; USD 29,000 - 42,000; Full time

Job summary

Saint Francis Hospital, Inc. is seeking a Full Time Front Office Associate to perform reception, registration and billing duties to support efficient patient care. The role requires maintaining patient records, collecting co-pays, and coordinating with clinicians.

You will use EMR and billing tools to process encounters, verify eligibility, and assist in scheduling tests and referrals. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or GED required.
• Front-facing customer service or medical office experience preferred.
• Proficient with PC and EMR systems; strong data recording/interpretation skills.

Responsibilities

• Greet and direct patients according to office protocols.
• Register demographic and billing information; determine eligibility.
• Schedule appointments and manage provider calendars.
• Enter data accurately and maintain patient records.
• Collect co-pays/deductibles; handle cash receipts and deposits.
• Communicate schedule changes and delays to staff and patients.
• Ensure cleanliness and safety; support billing documentation and claims.
• Utilize EMR and computer apps to complete tasks per policy.

Skills

PC skills

multi-tasking

data entry

interpersonal communication

prioritization

quick learner

critical thinking

Education

High School Diploma or GED

Tools

EMR

Job description

Saint Francis Hospital, Inc. is seeking a Full Time Front Office Associate to perform reception, registration and billing duties to support efficient patient care. The role requires maintaining patient records, collecting co-pays, and coordinating with clinicians.

You will use EMR and billing tools to process encounters, verify eligibility, and assist in scheduling tests and referrals. Strong communication and organizational skills are essential.