Patient Experience Coordinator

Saint Francis Hospital, Inc.; Bixby (OK); On-site; USD 19,000 - 28,000; Full time

Job summary

Saint Francis Hospital, Inc. in Tulsa, OK is seeking a friendly front desk receptionist to perform reception, registration and billing functions in the medical practice.

You will greet patients, collect demographics, schedule appointments, enter data into the EMR, and handle payments and insurance eligibility while maintaining HIPAA compliance.

This role requires a High School diploma, at least 6 months of customer service or medical office experience, and strong computer and communication skills.

Qualifications

• minimum education is a high school diploma or GED.
• at least 6 months of front-facing customer service or medical office experience preferred.
• ability to use EMR and other computer applications effectively.

Responsibilities

• Greet and direct patients and visitors following office protocols.
• Register demographics and billing information and determine eligibility.
• Schedule appointments and manage provider schedules and templates.
• Post charges and payments to patient accounts and balance cash drawer daily.
• Maintain medical records, prepare encounter forms and billing documentation.
• Communicate delays in care and schedule changes to staff and patients.

Skills

Customer service

Front desk experience

Interpersonal communication

Data entry

PC literacy

Education

High School Diploma or GED

Tools

EMR systems

Billing software

Job description

Saint Francis Hospital, Inc. in Tulsa, OK is seeking a friendly front desk receptionist to perform reception, registration and billing functions in the medical practice.

You will greet patients, collect demographics, schedule appointments, enter data into the EMR, and handle payments and insurance eligibility while maintaining HIPAA compliance.

This role requires a High School diploma, at least 6 months of customer service or medical office experience, and strong computer and communication skills.