Patient Experience Coordinator

Genesis OB/GYN; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Genesis OB/GYN is seeking a Front Desk Receptionist to support patient care by welcoming patients and handling administrative duties centered around appointments and care coordination.

Responsibilities include greeting patients, guiding them through the kiosk, collecting payments, updating EHR records, scheduling and confirming appointments, and maintaining a professional front desk environment to ensure a positive patient experience.

Qualifications

• Excellent communication and interpersonal skills.
• Strong knowledge of medical terminology?
• Experience with EHR and Microsoft software.

Responsibilities

• Greet patients, vendors, and employees professionally and courteously.
• Assist patients with using the Clear Wave Kiosk.
• Collect co-pays and account balances at checkout with receipts.
• Maintain and update patient information in the EHR.
• Handle incoming calls promptly and professionally.
• Balance end-of-day patient payments.
• Manage patient appointments, referrals, medical records requests, reminders, and file management.
• Keep reception area clean and welcoming.
• Schedule and reschedule patient appointments per provider protocols.
• Enter patient demographics and insurance information in the EMR for new and returning patients.
• Coordinate referral tracking for timely referrals.
• Respond to communications, triage calls, and manage inbox.

Skills

Excellent communication

Interpersonal skills

Problem-solving

De-escalation

Tools

EHR systems

Microsoft Office

Job description

Genesis OB/GYN is seeking a Front Desk Receptionist to support patient care by welcoming patients and handling administrative duties centered around appointments and care coordination.

Responsibilities include greeting patients, guiding them through the kiosk, collecting payments, updating EHR records, scheduling and confirming appointments, and maintaining a professional front desk environment to ensure a positive patient experience.