Front Office Coordinator - OBGYN

Genesis OBGYN; Tucson, Northern (AZ, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Genesis OB-GYN Northwest is seeking a Front Office Coordinator to warmly greet patients, check them in/out, and handle payments using the practice management system. The role requires at least two years of medical front office experience and a strong focus on accuracy and patient service.

You will verify insurance benefits, assist with EMR registration, schedule follow-ups, coordinate referrals, and maintain a welcoming lobby while upholding HIPAA standards and confidentiality.

Qualifications

• Two years of medical front office experience required.
• Strong customer service and communication skills.
• Ability to verify insurance eligibility and explain benefits.
• Proficiency with EMR systems and patient registrations.
• Money collection and posting duties with accuracy.
• Familiarity with HIPAA and confidentiality rules.

Responsibilities

• Greet and screen patients and visitors in waiting area.
• Check patients in/out using the practice management system.
• Collect and post patient payments with accuracy.
• Assist patients with EMR registration.
• Explain policies and obtain signatures on forms.
• Verify insurance eligibility and benefits.
• Schedule follow-ups and manage referrals.
• Process medical records requests per HIPAA.
• Obtain external medical records before service.
• Maintain lobby/front office cleanliness.
• Monitor patients in lobby.
• Maintain professionalism, confidentiality, and accountability.

Skills

Customer service

Communication

Organizational skills

Money handling

HIPAA compliance

Insurance eligibility verification

Referral coordination

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Teams, Outlook)

EMR software

Job description

Front Office Coordinator - Genesis OBGYN Northwest

About Genesis OB-GYN Northwest

Genesis OB-GYN Northwest is a well-established, community-based practice serving Northwest Tucson, Oro Valley, and Green Valley, dedicated to providing compassionate, personalized care for women at every stage of life. Our collaborative team of physicians, certified nurse midwives, and nurse practitioners combines clinical expertise with a supportive, patient-centered approach. With a long history of caring for generations of women, we are committed to delivering high-quality care with a personal touch. Our practice specializes in obstetrics, guiding patients through healthy pregnancies and deliveries at the Northwest Women’s Center, a convenient, high-quality facility.

Position Summary:

Greet patients and visitors in a warm and welcoming way, while checking patients in and out using the facility’s practice management system. Collection and posting of patient payments. Provide excellent customer service.

Minimum two years' experience working in a medical front office is required.

Essential Duties:

• Greet patients and welcome patients and visitors as they enter the waiting area and as they depart, screening and directing them appropriately.
• Check patients in and out using the practice management system.
• Responsible for collecting and posting patient payments with accuracy.
• Assist patients with their registration in the facility’s electronic medical record (EMR)system.
• Present and explain all policies, forms and consents and obtain signatures.
• Obtain insurance eligibility and benefits for office visits and procedures.
• Schedule/reschedule follow-up appointments for patients to include work-in appointments.Manage and schedule inbound referrals
• Process medical records requests following HIPAA guidelines.
• Obtain external medical records for patients prior to date of service.
• Maintain cleanliness of the lobby and front office area.
• Monitor the patients as they wait in the lobby for their appointments.
• Exhibit and maintain a high degree of professionalism and decorum in all situations inaddition to confidentiality, flexibility, and accountability.

Position Requirements:

• High school diploma or equivalent.
• Minimum2years of medical front office experience required.
• Excellent customer service, communication and organizational skills
• Experience with performing insurance eligibility verification,explaining insurance benefits and payment arrangements topatients.
• Understanding of and adherence to HIPAA/confidentiality rules.
• Experience with working with medical records and documents.
• Experience in working with incoming and outgoing referrals.
• Proficiency in Microsoft Office, such as Word, Excel, Teams, and Outlook.
• Familiarity with EMR software and previous money handling experience preferred.

Physical demands may include:

• Prolonged, extensive or considerable amount of standing/sitting
• Traveling to all locations when coverage demands.