Patient Experience Coordinator

Sanitas; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Sanitas in Doral, FL is seeking a Patient Representative Coordinator to welcome patients, verify information, and guide them through pre-visit planning and check-in.

The PRC will handle insurance eligibility checks, copayment collection, and post-visit follow-up, while maintaining confidentiality and supporting efficient clinic operations.

Strong communication, organization, and problem-solving skills are essential, with a focus on service excellence and patient experience.

Qualifications

• 1-3 years in customer-facing roles (hospitality, retail, call center, or healthcare front desk).
• Proven track record of delivering exceptional customer service in a fast-paced setting.
• Experience with scheduling, check-in/out, payments, or reservations.

Responsibilities

• Welcome and greet patients and visitors in a friendly, professional manner and direct them as needed.
• Perform check-in/out, verify appointments, and print/scan registration forms.
• Verify insurance eligibility, collect copayments, and update patient information in the EHR.
• Support pre-visit planning and post-visit follow-up to ensure smooth patient journeys.
• Maintain confidentiality and comply with privacy and security standards.
• Assist with coordinating center operations and staff meetings as needed.

Skills

Compassionate care

Communication skills

Organization

Multitasking

Patient service

Education

High School Diploma or GED

Tools

Scheduling systems

POS systems

Office software

Job description

Sanitas in Doral, FL is seeking a Patient Representative Coordinator to welcome patients, verify information, and guide them through pre-visit planning and check-in.

The PRC will handle insurance eligibility checks, copayment collection, and post-visit follow-up, while maintaining confidentiality and supporting efficient clinic operations.

Strong communication, organization, and problem-solving skills are essential, with a focus on service excellence and patient experience.