Patient Experience & Care Coordinator

Sanitas Medical Centers; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Sanitas Medical Centers in Miami, FL is seeking a Patient Representative Coordinator (PRC) to be the first point of contact for patients and visitors. You will guide pre-visit planning, check-in, check-out and post-visit follow-up while protecting confidentiality and maintaining accurate records.

The role requires strong communication, organizational, and problem-solving skills to ensure a welcoming experience and efficient clinic operations, aligning with our commitment to compassionate care.

Qualifications

• Experience greeting patients and coordinating check-in/out.
• Ability to verify insurance and collect copayments.
• Maintain confidentiality and accurate records.

Responsibilities

• Greet patients and visitors in a friendly, professional manner and direct to the appropriate department.
• Perform pre-visit planning review and verify insurance eligibility and PCP designation in the system.
• Check-in patients, scan IDs/insurance, collect copays, and update contact information.
• Ensure timely patient flow by monitoring schedules and reducing wait times.
• Assist with check-out, confirm prescriptions, referrals, labs, and imaging as needed.
• Document visits and maintain confidential records in compliance with privacy regulations.

Skills

Communication

Organization

Problem solving

Customer service

Tools

eCW

Leap

Availity

Job description

Sanitas Medical Centers in Miami, FL is seeking a Patient Representative Coordinator (PRC) to be the first point of contact for patients and visitors. You will guide pre-visit planning, check-in, check-out and post-visit follow-up while protecting confidentiality and maintaining accurate records.

The role requires strong communication, organizational, and problem-solving skills to ensure a welcoming experience and efficient clinic operations, aligning with our commitment to compassionate care.