Patient Experience Coordinator

The Fun Kids Dentist; Town of Brookfield (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO & benefits available

Job summary

The Fun Kids Dentist in Brookfield, WI is seeking a Patient Care Coordinator to join our pediatric dentistry and orthodontics practice. You’ll be the first friendly face, greeting families, scheduling pediatric and orthodontic visits, and guiding them through treatment flow.

If you have dental front desk experience, enjoy busy environments, and love working with kids, you’ll thrive here with a collaborative team and a welcoming, stress-free office atmosphere.

Qualifications

• Dental office experience strongly preferred.
• Pediatric or orthodontic experience is a huge plus.
• Friendly and confident communicator.
• Organized and detail-oriented.
• Able to multitask in a fast-paced environment.
• Positive attitude and team-first mindset.
• Enjoy working with children and families.

Responsibilities

• Greet patients and families with warmth and energy.
• Schedule appointments for pediatric and orthodontic patients.
• Answer phones with kindness and professionalism.
• Explain appointments and treatment flow to parents.
• Verify insurance and manage patient accounts.
• Oversee patient check-in/check-out processes.
• Keep schedules running smoothly during busy days.
• Collaborate closely with doctors and the clinical team.
• Create a positive, fun experience for every child.

Skills

Dental front desk

Pediatric dentistry

Organizational skills

Customer service

Multitasking

Clear communication

Tools

Scheduling software

Practice management

Job description

Patient Care Coordinator (Front Desk Superstar).

At The Fun Kids Dentist & Orthodontist, we’re not your typical dental office — we’re a fun, fast-paced pediatric and orthodontic office where kids actually look forward to coming to the dentist! From our underwater-themed office to our amazing team culture, we believe smiles start the moment families walk through our doors.

We’re looking for an experienced, upbeat, organized, and friendly Patient Care Coordinator to help create an incredible experience for our patients and families.

What Makes This Role Different?

You’re not “just” front desk.

You are:

• The first smile families see.
• The calm voice helping nervous parents.
• The organizer who keeps the day flowing smoothly.
• The person who helps make our office feel welcoming, fun, and stress-free.

If you love kids, enjoy staying busy, and thrive in a team environment — we’d love to meet you.

What You’ll Be Doing:

• Greeting patients and families with warmth and energy.
• Scheduling appointments for pediatric and orthodontic patients.
• Answering phones with kindness and professionalism.
• Helping parents understand appointments and treatment flow.
• Verifying insurance and handling patient accounts.
• Managing patient check-in/check-out.
• Keeping schedules running smoothly during busy days.
• Working closely with our doctors and clinical team.
• Creating a positive, fun experience for every child who visits.

What We’re Looking For:

• Dental office experience strongly preferred.
• Pediatric or orthodontic experience is a huge plus.
• Friendly and confident communicator.
• Organized and detail-oriented.
• Able to multitask in a fast-paced environment.
• Positive attitude and team-first mindset.
• Someone who genuinely enjoys working with children and families.

Bonus Points If You:

• Love creating great patient experiences Stay calm under pressure.
• Bring positive energy to your team.
• Can make even stressful days feel manageable.
• Have experience with dental insurance and scheduling systems.

About Us:

• We are a privately owned pediatric dental and orthodontic office that believes in.
• One-patient-at-a-time care.
• A fun and welcoming atmosphere.
• Supporting each other like family.
• Helping kids build healthy smiles for life.
• Our office is upbeat, team-oriented, and focused on creating an experience families can’t stop talking about.

Position Details:

• Full-Time.
• Competitive pay based on experience.
• PTO & benefits available.
• No corporate dentistry here — we value people, culture, and patient care.

Ready to Join Our Team?

The Fun Kid's Dentist in Brookfield, WI. We specialize in Pediatrics and Orthodontics.